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Merchant Growth · 18 hours ago

Broker Relationship Manager

United States

Full-time

Remote

Mid Level

$65K/yr - $104K/yr

3+ years exp

Merchant Growth is Canada's leading fintech for small business financing, recognized for its growth and innovation. As a Broker Relationship Manager, you will build and manage the broker partner network, driving volume through strong partnerships and ensuring an outstanding experience for brokers and internal teams.

FinanceFinancial ServicesLending

Growth Opportunities

Responsibilities

Serve as the primary point of contact for a portfolio of broker partners

Build strong, long-term relationships through consistent communication, responsiveness, and trust

Act as a strategic partner to brokers by understanding their business models and helping them grow

Support brokers through the full deal lifecycle, from submission to funding

Review incoming deals for completeness, accuracy, and quality

Coordinate with underwriting and operations to ensure efficient deal progression

Identify trends in deal performance and recommend improvements to increase approval and funding rates

Onboard new brokers and ensure they are trained on Merchant Growth’s products, processes, and expectations

Educate partners on best practices, product positioning, and deal structuring

Proactively identify opportunities to grow volume with high-potential partners

Work closely with underwriting, operations, and leadership to ensure alignment on priorities

Provide feedback from the broker channel to improve processes, tools, and policies

Support the development and rollout of new broker initiatives, programs, or technology

Manage broker performance against agreed KPIs (volume, quality, conversion, responsiveness)

Maintain accurate CRM records and reporting

Identify and address performance gaps early with clear action plans

Qualification

Broker/channel managementBusiness developmentAlternative lendingFinancial servicesCommunication skillsRelationship-buildingOrganizational skillsAttention to detail