Trans Globe - Global Transport and Logistics · 15 hours ago
IT Support Specialist
United States
Full-time
Remote
Mid Level
$1,200,000/mo - $1,200,000/mo
3+ years expTrans Globe is a global transport and logistics company, and they are seeking an IT Support Specialist to provide day-to-day user support and manage Microsoft Cloud System administration. The role involves ensuring optimal IT performance, reliability, security, and user experience while delivering advanced helpdesk support for cloud-based services and applications.
Freight ServiceLogisticsTransportation
Responsibilities
Manage and support Microsoft Cloud System including user account administration, security configurations, and licensing
Configure and maintain Microsoft Entra, including SSO integrations and Conditional Access policies
Monitor system performance, implement updates, and ensure service availability
Provide technical support and troubleshooting for Progressive Web Applications and browser-based business tools
Assist with PWA deployment, caching issues, and browser compatibility (Edge, Chrome, Firefox, Safari)
Collaborate with developers to resolve API or service integration issues
Guide end-users on installation and offline use of PWAs
Deliver advanced helpdesk and remote support for cloud-based services and applications
Respond to tickets, ensuring timely and effective resolution
Support device and application onboarding for new users (Windows and Android)
Enforce Microsoft Defender policies and endpoint protection
Manage multi-factor authentication (MFA) and data loss prevention (DLP) configurations
Maintain compliance with corporate data protection and IT governance policies
Train employees on software features to increase adoption and productivity
Serve as an internal subject matter expert (SME) for cloud technologies and web app performance
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
3–5 years of experience in IT support with a focus on cloud systems and web applications
Strong hands-on experience with Microsoft Cloud System administration
Strong hands-on experience with Windows, Android device administration
Strong hands-on experience with PWA troubleshooting
Strong hands-on experience with Networking fundamentals (DNS, VPN, firewalls)
Excellent analytical and problem-solving skills
Strong communication and customer service orientation
Ability to handle multiple priorities and complex tasks independently
Keen attention to detail and continuous improvement mindset
Company
Trans Globe - Global Transport and Logistics
We are the exclusive agent of DSV in Kazakhstan, Uzbekistan, Turkmenistan, Kyrgyzstan, Tajikistan, Azerbaijan, Georgia, and Armenia offering freight management, contract logistics, customs brokerage, and trade compliance services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase