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TTI of USA · 1 month ago

IT Executive Support Specialist

San Francisco, CA

Full-time

Onsite

Mid Level

$50/hr - $60/hr

TTI of USA is a company that provides exceptional support to C-level executives. The IT Executive Support Specialist role involves ensuring seamless operation of end-user hardware and software, providing comprehensive support including installation, diagnosis, repair, and maintenance of various technologies.

Bookkeeping and PayrollCRMDeliveryHuman ResourcesInformation TechnologyStaffing Agency

Responsibilities

Respond promptly to user inquiries and support calls via email or phone

Escalate high-impact issues while retaining ownership until resolution

Offer application support across multiple operating systems, including Windows 10/11, Office 365, Outlook mobile, and macOS

Provide technical solutions and guidance to users at all organizational levels

Build and install hardware in alignment with the lifecycle program

Manage inventory and asset tracking effectively

Coordinate with vendors and assist with other IT support tasks as needed

Contribute to project delivery and participate in disaster recovery planning and testing

Document technical support processes and share knowledge within the team

Be willing to travel occasionally, including providing travel support and managing high-risk travel situations

Be available for on-call duties and weekend support as required

Multitask efficiently and be proficient with multimedia platforms like Cisco Webex, Zoom, and Teams

Experience with aircraft and aviation hangar support is advantageous

Qualification

Active DirectoryMobile Device ManagementSCCMWindows 10/11Office 365MacOSCisco WebexZoomTeamsDell/Mac/Apple hardwareTechnical SupportMultitaskingProactive SupportEvent SupportData Privacy KnowledgeAviation SupportBachelor's Degree

Required

Proficiency in Active Directory, Mobile Device Management, SCCM, macOS, Office 365, Windows 10/11, Jabber, Cisco AnyConnect, Z Scaler, VPN, and Dell/Mac/Apple hardware

Prior experience in Executive IT Support, particularly in supporting a CEO or chairman's suite, senior managing directors, and Board of Directors within the financial sector

Familiarity with event support and supporting sophisticated home networks

Proactive support experience, utilizing tools such as Splunk and Control Up

Involvement in a data privacy program, with knowledge of personal information removal from data brokers, dark web monitoring, and password security management through password managers

Knowledge of satellite communications, Star Link, and configuration of burner devices

Bachelor's degree in a related field