Hilton Grand Vacations · 3 days ago
Marketing Representative In House Pre Arrival
Charleston, SC, United States
Full-time
Hybrid
Entry Level
1+ years expHilton Grand Vacations is a leader in the vacation ownership industry, committed to innovation and quality. The In-House Marketing Representative Pre-Arrival is responsible for promoting HGV and booking qualified sales presentations for prospective customers, while providing excellent customer service and maintaining a professional company image.
LeisureRecreationTravel
Responsibilities
Responds to guests in a timely manner and represents HGV’s Cultural Values
Maintains a positive demeanor with everyone at all times. Team members represent Hilton ON and OFF the clock. Develop professional relationships with hotel staff, and adhere to protocol standards as established by you HGV management staff
Each team member is expected to carry out all reasonable requests by management, which the team member is capable of performing
Distribute approved promotional information and incentives to guests that meet tour site qualifications determined by the marketing managers
Completes required paperwork accurately and disposition is entered in CRM tool (VOICE, CHORUS, Eclipse, Salesforce) for each customer contact and tour
Confirms appointments with guests to ensure tour shows for presentation
Reviews production reports and notifies manager of any challenges
Follows gifting procedures to ensure costs are met monthly
Maintains established Minimum Performance Standard on monthly basis
Provides information to Fulfilment Department to accurately assist with offering the guest the ability to be pre-gifted as a service prior to tour
Qualification
Required
Minimum of 1-2 years of phone or face to face marketing/sales experience in the Vacation Ownership industry with a track record of success
Excellent interpersonal and guest relations skills
Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications
Ability to work a flexible schedule, including weekends and holidays
Professional appearance and demeanor
Be motivated and a self-starter
Detailed understanding of the local area
Ability to accept rejection in a proactive manner
Coachable, quick learner, and open to feedback
Benefits
In person, onsite training offered.
Competitive health benefits and diverse culture, our teams continue to lead our industry.
New Hires are eligible for Health Benefits **Day 1** of employment (medical, dental, and vision that encourage preventative care).
Working in Marketing includes excellent perks like team member travel.
Our Go Hilton Team Member Travel Program offers deeply discounted rates at Hilton properties world-wide.
Friends and Family discounts are also a part of the Go Hilton Team Member Travel Program.
401K, which HGV will match up to 4% annually.
Paid Time Off that allows for adventure, self-discovery, relaxation, or recuperation.
Internal career mobility with a growing company.
Company
Hilton Grand Vacations
Hilton Grand Vacations is a vacation ownership travel company.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.65B2025-12-16Post Ipo Debt· $400M
2025-08-14Post Ipo Debt· $400M
2025-07-11Post Ipo Debt· $64.68M
Leadership Team
Dan Mathewes
Senior Executive Vice President and Chief Financial Officer
Gordon Gurnik
Chief Operating Officer
Recent News
2025-11-19
2025-11-03
2025-11-03
Company data provided by crunchbase