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Inside Higher Ed · 1 week ago

(Temporary) Student Success Facilitator

Redding, CA

Part-time

Onsite

Entry Level

$20.36/hr - $20.36/hr

1+ years exp

Inside Higher Ed is seeking a Temporary Student Success Facilitator to assist with various clerical and support activities aimed at improving student success at Shasta College. The role involves providing services to enhance retention, completion, graduation, and transfer rates, as well as general office support functions.

Digital MediaEducationHigher EducationJournalismRecruiting

Responsibilities

Provides student success support services to students and potential students of the college including, but not limited to, assistance with orientation, assessment, registration, catalog, schedule and website interpretation, transfer information, financial aid and connections to student activities, follow-up and outreach services

Serves as receptionist, receiving and responding to students, faculty, administrators, and the general public; answers telephones, takes messages, refers callers to appropriate staff

Performs a variety of general clerical and office support functions in support of assigned Enrollment Services programs and operations

Types/inputs, checks, verifies, compiles, and records a variety of data and information

Types/ word processes a variety of material such as interoffice communications, forms, letters, reports, statistics, etc. from rough draft, verbal instruction, or own composition

Assists with follow-up of students who have been notified through the Early Alert system for excessive absences, unsatisfactory grades, etc; contacts students who have been notified through the Early Alert system

Contact and connect prospective and continuing students with student support resources designed to sustain their success

Receives transcript requests

Retrieves and updates student records as requested

Receives and routes permanent student records and files related to registration or financial aid

Schedules counseling appointments, placement tests, and/or orientation sessions for students and prospective students

Provides information and answers inquiries from students, potential students, staff and the general public regarding Enrollment Services policies, procedures, standards, and requirements; explains functions and use of available information

Assists students with orientation programs

Disseminates information to students and community members at student success events, workshops, and/or in the student success lab

Assists students in applying for financial aid programs; provides accurate information regarding financial aid programs, furnishes required forms and assists students in completing them

Prepares, reviews, and assists in processing financial aid applications and forms ensuring that all necessary data and information is obtained

Assists students with registration and the maintenance of degree plans

Assists students with transfer processes

Assists students and staff in the completion of forms and the use of computerized information systems and other tools as appropriate to this assignment

Receives and accounts for various payments/fees related to assigned functions

Prepares routine correspondence, documents and/or reports from data compiled and records kept as they relate to assigned program area(s)

Establishes, maintains, and updates a variety of records, logs, and filing systems pertaining to assigned area(s) of responsibility

Assists in the development of forms, worksheets, and record keeping systems for the collection, dissemination, and maintenance of needed information; may design banner flyers using computerized programs; checks and evaluates student progress

Assists other support staff with assigned functions as needed

Maintains confidentiality of information exposed to in the course of business regarding students, supervisors or other employees

Performs other related duties similar to the above in scope and function as required

Qualification

Office methodsData processing applicationsFinancial aid knowledgeBilingualCustomer serviceCommunication skillsOrganizational skills

Required

Two years of college or equivalent experience which may be substituted on a year-for-year basis

Excellent organization and communication skills

Proper office methods, practices, and procedures including information systems, electronic data processing and telephone techniques

Business English including proper usage, grammar, punctuation, and spelling

Basic data processing applications such as word processing and databases

Learn the operations, procedures, policies, rules, regulations, interpretations and requirements of assigned area(s) and apply them with good judgment in a variety of procedural situations

Learn, interpret, and successfully apply federal, state, and district rules, procedures, and policies with good judgment while independently carrying out a variety of procedures

Learn the rules, regulations, and interpretations for PELL, CWS, SEOG, FDSL, EOPS and other state/federal financial aid and scholarship programs

Understand and carry out a variety of oral and written instructions independently

Perform mathematical calculations accurately

Plan, organize, and prioritize work so as to meet exacting time limits and deadlines

Effectively work under pressure

Analyze situations and take appropriate action regarding routine procedural matters without immediate supervision

Accurately type at a rate required for successful job performance

Operate a variety of standard office machines and equipment including typewriter, calculator, copier, personal computer, and printers

Effectively use designated office computer software programs to support work activities as appropriate to assignment

Effectively and tactfully communicate in both oral and written form with students, staff, faculty, and the general public in a proactive and courteous manner

Demonstrate a strong work ethic and a passion for excellence with respect to customer service

Establish and maintain effective working relationships with prospective students, faculty, staff and the public and a commitment to a team approach