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Talentsearchpro · 23 hours ago

Robotics Field Service Engineer - Fanuc, Kuka, Yaskawa, ABB

Detroit, MI

Full-time

Onsite

Mid Level

4+ years exp

Talentsearchpro is seeking a Robotics Field Service Engineer to perform maintenance and repair on robotic cells and ensure customer satisfaction. The role requires diagnosing issues, providing remote support, and coordinating maintenance tasks at customer sites, primarily in the greater Detroit area.

Human Resources

Responsibilities

Perform maintenance and repair on robotic cells, diagnose issues, provide remote support, and ensure customer satisfaction in Detroit, MI

Travel up to 80% required

Perform preventative, corrective, and predictive maintenance activities for Formic’s robotic cells at customer sites

Coordinate and execute inspection, maintenance, and repair tasks on robotic-centric manufacturing cells in the field

Systematically diagnose technical issues, apply standard resolution tactics, and repair equipment consistently

Provide remote support for customer needs in the field, responding to calls and support tickets, diagnosing issues, guiding customers through solutions remotely, and triaging to onsite team members when needed

Proactively identify potential problems and provide solutions, instilling customer confidence in Formic service

Provide detailed service reports that list the issue, root cause analysis (RCA), and solution, and lead RCA activities with a team of engineers and technicians across the team

Effectively communicate with all levels of internal and external stakeholders, from operators to senior management and executives

Demonstrate a high level of attention to detail in all tasks and mentor junior or newly hired Field Service Engineers and Technicians as needed

Coordinate onsite schedules (self, vendor, and when applicable, other technicians) in alignment with customer expectations and ensure compliance with safety regulations and policies, as well as maintaining a clean and safe work environment