Salesforce · 17 hours ago
Director, Forward Deployed Engineering (Public Sector)
Washington, DC
Full-time
Hybrid
Director/Executive
$192K/yr - $307K/yr
7+ years expSalesforce is the #1 AI CRM, where humans with agents drive customer success together. The Director of Forward Deployed Engineering is responsible for leading a team of engineers and strategists to ensure operational excellence and customer success within the Public Sector segment of the Agentforce Momentum program.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Lead a High-Performing Team: Recruit, mentor, and develop a team of Forward Deployed Engineers (FDEs) and Deployment Strategists, fostering their technical excellence and career growth. You'll be responsible for staffing, capacity planning, and ensuring the team has the resources needed for success
Ensure Operational Excellence: Monitor key performance indicators, coach your team on improvement areas, and effectively manage complex customer escalations. You'll create an inclusive and psychologically safe environment for your team
Maintain Technical Authority: Serve as the ultimate technical escalation point for your team, staying current on Salesforce platform capabilities, AI advancements, and industry trends
Guide Implementations: Guide your team in assessing customer technical readiness, removing activation barriers, and developing standardized deployment methodologies. At times, you will directly assist customers with unblocking implementation challenges and guiding best practices
Drive Customer Adoption & Success: Build and maintain strong executive relationships within a defined customer portfolio, ensuring successful Agentforce activation, rollout, and sustained adoption
Manage Portfolio Performance: Operationally manage your customer portfolio, monitoring key metrics, delivery activities, and overall account health to accelerate progress toward consumption goals
Strategic Alignment: Partner closely with Sales, Account Success, and other teams to help customers activate and consume Agentforce quickly and effectively, delivering measurable business outcomes
Qualification
Required
7-10+ years of progressive experience in technical leadership roles within SaaS or enterprise software companies, with a strong focus on customer-facing deployment or professional services
Deep understanding of AI, Agentforce, and Salesforce product offerings, with hands-on experience in Salesforce implementation and AI integration
Exceptional communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively at all levels of an organization (technical and executive)
Demonstrated ability to thrive in a fast-paced, high-growth environment, managing multiple priorities and adapting to change. Resourcefulness, flexibility, and a 'get-it-done' demeanor are essential
Public Sector (Federal, State, Local, Education, Nonprofit) industry experience
Preferred
Experience with Salesforce Data Cloud and/or Agentforce platform
Experience building and deploying Agentforce agents or Einstein Bots
Familiarity with prompt engineering, LLM integration, and AI governance practices
Relevant Salesforce certifications (Advanced Admin, Service Cloud, Data Cloud, Sales Cloud)
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
2026-01-08
Company data provided by crunchbase