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ApTask · 5 months ago

Client Services Project Specialist

United States

Full-time

Remote

Mid Level

$27/hr - $30/hr

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. The Client Services Project Specialist will ensure timely handling of assigned tasks, collaborate with internal teams and clients, and maintain quality assurance to meet client deadlines and deliverables.

Human ResourcesInformation TechnologySmall and Medium BusinessesStaffing Agency

Growth Opportunities

Responsibilities

Respond to complex inquiries from customers and clients across a variety of communication methods, including phone, email, and written correspondence

Adhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required

Implementing feedback from leadership and peers as required

Work effectively in a highly collaborative environment with a variety of business partners and internal teams

Create, monitor, and update scripting and procedures to ensure efficient and consistent work product is furtherance of project goals

Assist the PM, APM and/or Supervisors with resolving issues that might arise

Monitor overall project health by identifying and reporting any errors and creating solutions

Qualification

JDLLM degreeMS Office SuiteCommunication skillsDocument managementTime managementCritical thinkingConflict resolutionAttention to detailCollaboration

Required

JD from an accredited US law school or foreign law degree and LLM

Virtual Workplace: Dedicated and distraction-free work environment to handle confidential and consumer-facing phone calls

Computer Skills: Outstanding computer literacy, including experience with MS Office Suite, specifically MS Word, MS Excel, and MS Outlook/Teams. Experience with MS Access a plus but not required

Communication: Exceptional written and verbal communication skills are required. Ability to clearly communicate complex ideas to diverse audiences with brevity. High level of extemporaneous speaking skills is preferred. Hearing and comprehending verbal messages, then confirming back your understanding

Time Management: Ability to handle changing and competing priorities to support business needs. Exceptional planning and organizational skills

Critical Thinking and Analysis: Expertise with identifying problems, causes, and potential solutions. An aptitude for analyzing the effectiveness of processes and procedures. Maintains keen attention to detail and the ability to understand and apply new information quickly, accurately, and consistently

Document Management: Meticulous recordkeeping skills; ability to properly document work product in accordance with company protocol

Conflict Resolution: Proficiency in identifying complaints and consumer agitation, along with the capacity to stay calm under pressure or when in conflict, especially while on phones. Ability to listen with an open mind and to consider other's ideas in order to find a mutually-beneficial path forward

Grammar, spelling and a lot attention to detail is a must Will need to be comfortable with client facing communications and with other party's to the case

Will need to track data appropriately Communication Skills

needs to be very comfortable or fearless jumping on the phone to talk with the public, contractors and other vendors

Comfortable talking with lawyers/attorneys

Need to be able to collaborate, have time management skills

Be self-directed and not afraid to ask questions. But still needs self-direction while working with others on the team to get questions answered

Great at establishing working relationships