Florence Bank ยท 3 days ago
Senior Teller
Hadley, MA
Full-time
Onsite
Mid, Senior Level
$19.77/hr - $26.01/hr
2+ years expFlorence Bank is an employer that emphasizes advancement opportunities and offers a dynamic work culture. They are currently seeking a Senior Teller who will handle various customer transactions, support the Teller Operations Manager, and ensure efficient operation of the teller line.
BankingCommunitiesFinancial ServicesInsuranceVenture Capital
Responsibilities
Consistently provides superior professional service to internal and external customers
Consistently meets expectations of teamwork, punctuality, and regular, reliable attendance
Has a clear understanding of all policies; performs normal teller duties
Approves policy exceptions, overrides transactions, and responds to customer complaints
Assists tellers in resolving balancing discrepancies, customer problems, researching and resolving errors, and handling unusual transactions
Assumes all responsibilities of the Teller Operations Manager in his/her/their absence
Creates awareness about bank products and services and refers customers to appropriate employees
Assist in balancing/trouble shooting cash recyclers, weekly cash ordering/shipments, and all monthly audits
Coaches and develops Tellers by providing timely feedback
Oversees tellers to ensure compliance with bank policies and procedures
Provides feedback to the Teller Operations Manager on a regular basis
Maintains a working knowledge of the BSA requirements and related policies and procedures
Prepares a complete and accurate record for each cash transaction in excess of $10,000
Processes foreign currency purchases and sales
May perform customer service-related services
Provides support to all branches
Assumes additional responsibilities as requested
Qualification
Required
High school diploma or GED
Minimum of two (2) years teller experience
Experience in a customer service-related position
Excellent communication and interpersonal skills
Strong knowledge of current technology and ability to adapt to changing technology
Preferred
CFT or additional college courses
Benefits
4+ weeks of PTO
Tuition reimbursement
Wellness incentives
401K plan with dollar-for-dollar match
Generous paid time off
12 paid holidays
Weekly pay schedule
Medical, dental, vision and life insurance upon hire
Profit sharing bonus after two full calendar years of employment
Robust wellness program with monetary incentives
$5,000 tuition reimbursement each calendar year
Company
Florence Bank
Florence Bank is a community bank operating in Massachusetts.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Xiaolei Hua
Vice President and Commercial Loan Officer
Recent News
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2026-01-06
2025-10-28
2025-10-14
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