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Intel 471 · 17 hours ago

Customer Success Manager (US, Remote)

United States

Full-time

Remote

Mid Level

$60K/yr - $70K/yr

3+ years exp

Intel 471 empowers organizations to combat cybersecurity threats through real-time insights and intelligence. The Customer Success Manager will be responsible for renewing customer subscription agreements and uncovering opportunities for upgrades, while also strengthening relationships with clients.

Cyber SecurityRisk ManagementSecurity

Responsibilities

Manage assigned customer accounts across the globe on renewal of their Intel 471 subscriptions

Drive retention and growth from customers through understanding and delivering customer needs, challenges, budget cycle, etc

Ensuring we develop strong communications to optimize conversion and retention rates

Identify ways to creatively engage our customers regularly throughout the year to ensure a smooth renewal process (e.g., quarterly check in, follow up calls post new customer onboarding, etc.)

Deliver regular revenue forecast updates on assigned accounts, and identify & escalate any areas of risk or concern

Create proposals, prepare subscription agreements, and drive full agreement to closure

Work closely with Intel 471 Collection Management and Customer Engagement teams to ensure customer success

Understand, navigate, and leverage Salesforce to facilitate all aspects of renewals (e.g., Maintain and distribute detailed client notes on weekly basis)

Understanding of pricing, packaging, and retention strategies, as well as identify conversion/up-sell/cross-sell opportunities