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Florence Bank · 18 hours ago

Customer Service Representative

Easthampton, MA

Full-time

Onsite

Entry, Mid Level

$20.81/hr - $28.61/hr

2+ years exp

Florence Bank is an employer that focuses on advancement opportunities and employee well-being. They are seeking a Customer Service Representative to provide superior service to customers while building relationships and supporting branch sales goals.

BankingCommunitiesFinancial ServicesInsuranceVenture Capital

Responsibilities

Consistently provides superior professional service to internal and external customers

Consistently meet expectations of teamwork, punctuality, and regular, reliable attendance

Opens, maintains, and services deposit accounts and ancillary services

Demonstrates an understanding of trusts, POAs, and estates

Professionally answers questions and resolves problems for customers and staff

Performs a variety of customer service-related tasks, including, but not limited to redeeming US Savings Bonds, notarizing documents, and processing domestic/international wires

Creates awareness about products and services through needs exploration and rapport building

Makes referrals as appropriate

Assists in attaining branch sales goals by supporting and participating in branch campaigns

May act as a safe deposit custodian by establishing and closing safe deposit contracts, processing payments, and providing box access

Possesses complete knowledge of teller functions to assist as a teller as needed

Provides support to all branches

Assumes additional Responsibilities As Requested

Qualification

Customer Service ExperienceCommunication SkillsRetail Banking ExperienceInterpersonal SkillsTechnology AdaptabilityCommitment to Customer ServiceLeadership Skills