NYC Department of Housing Preservation & Development ยท 20 hours ago
Client Services Specialist
New York, NY
Full-time
Onsite
Mid Level
$45K/yr - $51K/yr
3+ years expThe NYC Department of Housing Preservation and Development (HPD) is the nation's largest municipal housing preservation and development agency, dedicated to promoting affordable housing and addressing homelessness. As a Client Services Specialist, you will provide essential customer service functions, engage with clients, and ensure compliance with HPD policies while managing participant cases and providing updates.
CommunitiesGovernmentProperty DevelopmentReal Estate
Responsibilities
Respond to client calls, providing accurate and satisfactory answers to their inquiries and concerns
Review client accounts to provide updates regarding their subsidy programs as requested
Prepare and send appropriate correspondence, as well as track responses
Assist in reviewing email accounts and the virtual mailroom to route documents to the appropriate units
Participate in community outreach efforts to support Section 8 participation
Perform administrative tasks related to records, files, invoices, and reports, including data entry, logging submissions, and tracking correspondence
Document and maintain case files and electronic records, preparing files as needed
Attend mandatory training sessions
Process annual and interim certifications
Qualification
Required
High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
Education and/or experience which is equivalent to '1' above
Preferred
Excellent communication skills (both oral and written)
Call center experience is a plus
Strong active listening skills
Ability to work in a fast-paced environment
Proficiency with computers and the ability to learn new software
Strong time management and organizational skills
Excellent troubleshooting abilities
Bilingual skills are a plus
Experience with Section 8 or other rental subsidy programs is a plus
Benefits
Public Service Loan Forgiveness
Company
NYC Department of Housing Preservation & Development
Established in 1978, the New York City Department of Housing Preservation and Development (HPD) is the largest city housing preservation and development agency in the nation.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ahmed Tigani
First Deputy Commissioner and Chief Diversity Officer
Dave Seliger
Chief Digital Equity Officer
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