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HomeFirst · 1 day ago

Facilities Field Site Operations Manager (81489)

BRC - San Jose, CA 95125

Full-time

Onsite

Mid, Senior Level

$110K/yr - $140K/yr

5+ years exp

HomeFirst is a nonprofit organization dedicated to ending homelessness in the Bay Area through low-barrier programming and systems leadership. The Facilities Field Operations Manager will oversee site support and management, working closely with various stakeholders to improve operations and address daily challenges at HomeFirst sites, which include affordable housing communities and shelters.

CommunitiesHomeless ShelterNon Profit

Responsibilities

Improve the delivery of high-quality facilities services to HomeFirst sites by observing and reporting on performance and experience from an on-site-user perspective

Represent Facilities in matters related to facility work orders, security, and life safety issues, work with EH&S manager for other areas of assistance

Regular Site Inspections and related reports

Provide administrative support for matters requiring in-person representation, such as dealing with municipal offices and being present for code inspections

Perform and document regular and ongoing Site Safety Inspections, recommend repairs or changes to service, and oversee actions and processes to closure. Provides formal weekly summary and status(s) to Senior Facilities Director

Develops, recommends, and administers policies, procedures, and processes in support of grounds and building maintenance operations; implements and monitors compliance with approved policies, procedures, processes, and regulatory requirements

Creates Preventive Maintenance Action Plans Schedules as needed. Leads and uses CMMS software for development of maintenance schedules

Documents all inspections, findings, and action plans to resolve findings through CMMS and provide formal updates and reports of progress, risk management, and project closures to the Senior Facilities Director

Assists Facilities Manager in troubleshooting and responds to after-hour issues as needed regarding the operational aspects of the facilities such as HVAC issues, fire alarm malfunctions, electrical outages, water leaks, and all items affecting facilities, services, and life safety

Collects and analyzes a variety of complex data and information, including utility costs, usage, facilities, and equipment. Performs statistical analysis, cost-benefit analysis, and summarizes findings in applicable reports or other communication mediums. Provides recommendations, action plans, and implements approved projects to improve utility costs, efficiencies, and usage based upon data and statistical analysis

Collaborates and assures site managers through regular, timely, and ongoing communications that Facilities are effectively tracking and resolving all facilities issues through local engagement on high priority issues, prior to escalation

Build and maintain quality professional relationships with sites to gain a detailed understanding of their specific operational needs; assist in the timely development, continuous improvement, and implementation of solutions to meet those needs

Leads and models proactive management of facilities services to sites

Maintain cognizance of work being done by new or ongoing third-party vendors or contractors at sites such as new build construction projects, site decommissionings, repairs, improvements, or other projects. Identifies and reports risks

Represent facilities in the acceptance of such projects into the Facilities portfolio. Ensures, reviews, and documents appropriate permits and clearances with regulatory authorities and/or responsible agencies

Demonstrate Facilities’ commitment to consistent high-quality service through ongoing scheduled and unscheduled quality assurance visits and inspections

Develop effective business relationships with vendors and contractors to achieve seamless, high-quality service and advantageous pricing

Communicates findings and recommendations clearly; couple insights with actionable conclusions to drive business decisions; manages and tracks approved projects on-time and within budget

Develops, maintains, and reports Facilities Field Operations KPIs to Senior Facilities Director on a bi-weekly basis

Documents and maintain Facilities Field Operations procedures

Performs ad-hoc projects and other duties assigned

75% travel within the assigned geographic area of responsibility in Santa Clara and Sonoma Counties

Qualification

Facilities managementPreventative maintenanceProject managementSustainability practicesConstruction knowledgeCMMS softwareBuilding maintenance tradesCalifornia regulationsCommercial property best practices

Required

5+ years of experience in facilities management, maintenance management, or building maintenance trades required

Sustainability in Facilities Management and maintaining currency in sustainable practices

Commercial property and related industry Best Practices

Working knowledge of Construction and its related trades, such as, plumbing, electrical, HVAC, structural, etc

Possesses specific knowledge of facilities management, general knowledge of building maintenance trades, prevailing wage, and Cal/OSHA

Working understanding commercial facilities preventative maintenance, preventative maintenance methodologies, preventative maintenance best practices, and use of CMMS software

Applicable Federal, State, and local laws, rules, regulations, codes, and/or statutes

Project management principles

Valid CA Drivers License and ability to be added onto the agency insurance