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Spectrum · 1 day ago

Customer Service Representative, Mobile Repair

St. Petersburg, FL

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Spectrum is a leading communications company providing superior products for residential and business customers. The Customer Service Representative for Mobile Repair will utilize their communication and problem-solving skills to assist customers with mobile services, ensuring a high-quality customer experience.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Learning about our mobile products, services, and billing processes to provide knowledgeable and efficient customer service

Representing a Fortune 100 company and being the voice of Spectrum

Interacting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more

Resolving mobile customer inquiries while creating best-in-class customer experiences

Working independently in an open, friendly environment while collaborating with a supportive, energetic team

Qualification

Customer service experienceSoftware applicationsMS OfficeHigh-volume phone experienceCable operations experienceMobile telecommunications experienceOrganizationMulti-taskingDependableProactiveProfessionalResilientCommunicationTime managementAdaptableProblem-solving

Required

Education: High school diploma or equivalent

Schedule: Ability to work a variety of schedules including nights, weekends, and holidays

Language: Ability to read, write, speak and understand English

Preferred

6+ months of customer service experience

6+ months of working with software applications

6+ months of high-volume phone experience in customer service or a call center

6+ months of working in cable operations, mobile, or telecommunications call center

MS Office

computer skills

typing

Communication

organization

time management

multi-tasking

customer service

Dependable

proactive

adaptable

problem-solving

professional

resilient

Benefits

Comprehensive pay and benefits package

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees