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WaTiki® Indoor Waterpark Resort · 6 days ago

Coordinator Sales and Marketing

Courtyard by Marriott - Box Elder, SD 57719

Full-time

Onsite

New Grad, Entry Level

$20/hr - $20/hr

WaTiki® Indoor Waterpark Resort is seeking a Coordinator Sales and Marketing to manage inventory, rates, and reporting within the property. The role involves planning site visits, processing reservations, and ensuring guest satisfaction through follow-ups and invoicing.

Hospitality

Responsibilities

It is the primary responsibility of the Group Rooms Coordinator to oversee the management of inventory, rates and reporting within the property

Plan and host site visits for potential Guests if a contract has not been signed. This includes showing all meeting spaces, sleeping rooms, and introducing them to key associates on the property

Review and process all reservation and group modifications, additions, cancellations, and/or revisions per the request and applicable department and hotel policy, procedure, and guidelines

Process group rooming listings in their various formats, at department standard

Closely monitors, and manages group blocks, pick-ups, and blind cuts, as necessary

Provides updates of all groups and any historical patterns and circumstances which may negatively impact room inventory/revenue during block review meetings with Operations, Revenue and Sales leadership

Review, compare, and improve group notations, reservations, master accounts, and/or other group related items per group resumes

Convey a favorable image of the hotel with a positive, professional appearance and demeanor

Review applied billing profiles, reservation rates, stay dates, and other billing information

Prepare final invoice: The Group Rooms Coordinator is responsible for generating the final invoice including, additional products or services, taxes, and fees

Follow up with all Guest’s to ensure needs were met and to our standards, as well as ensure they will be back to the property