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SPS Commerce · 16 hours ago

Customer Operations Coordinator

Rogers, AR

Full-time

Hybrid

Entry Level

$19.66/hr - $26.44/hr

1+ years exp

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. The Customer Operations Coordinator will organize and oversee various projects and operational tasks, coordinating customer onboarding processes and collaborating with cross-functional teams to enhance customer experience.

Information ServicesInformation TechnologySaaSSoftware

Growth Opportunities

Responsibilities

Coordinate customer and prospect onboarding processes, ensuring smooth onboarding of data and end users

Maintain current customer operations processes, recommending solutions for improvement based on changing business needs

Maintain accurate and up-to-date customer data in Customer Success platform, and CRM systems or other databases. Generate reports and insights from customer data to inform decision-making and identify opportunities for improvement

Train new and existing employees on customer operations processes

Collaborate closely with cross-functional teams, including sales, marketing, and product, to ensure alignment and deliver a seamless customer experience. Share customer insights, feedback, and trends to drive product and process improvements

Assist in implementing customer marketing and retention campaigns

Support the Customer Success team with various administrative tasks, including ad-hoc requests and projects

Drive customer operational improvements and strategic projects across SPS Revenue Recovery