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City Bank · 13 hours ago

Part-Time Teller Support Specialist

Main Bank - Lubbock, TX 79407

Full-time, Part-time

Onsite

New Grad, Entry Level

City Bank is seeking a Teller Support Specialist responsible for offering assistance to branches in Lubbock and the surrounding area. The role involves performing branch teller services, new account services, and assisting with customer service issues in a professional and efficient manner.

BankingFinanceFinancial ServicesMortgageWealth Management

Comp. & Benefits

Responsibilities

Represents the bank in a courteous and professional manner. Furnishes prompt, efficient and accurate service in processing transactions

Able to interact and adapt to different branches and their specific needs or requests

Travels from branch to branch on a daily basis or as requested

Monitors the TSS Calendar consistently and is prepared at all times for any changes that may present itself within the daily schedule

Is prepared at all times with their name tag, name plate and teller stamp

Retains vast amounts of knowledge in many different areas of the bank

Prepares teller window with adequate supplies and is organized and ready to serve customers by regularly scheduled opening times

Maintains a high level of security awareness within daily work responsibilities such as the safekeeping of teller cash by locking teller drawers and computer. Maintains proper amounts of cash in teller window

Refrains from distractions that prevent the best service to our customers, whether they are engaged with them or not. Distractions such as food, drinks, cell phones, tablets, internet, television or any other item that is not work related and/or inappropriate or unprofessional conversations

Attention to detail and excellent communication skills are required

Actively cross-sells bank products and services

Accepts checks and cash for deposit processing, following written procedure at all times. Verifies deposit amounts and examines checks for endorsement and negotiability

Processing transactions upon verification of signatures and customer account balances. Inspects all checks, money orders, savings withdrawals, etc. to determine their negotiability

Receives credit card payments and processes those according to written procedure

Receives payments for loans such as mortgage, installment, and commercial, ensuring that payments equal the amount due and that all late charges, if applicable, are collected AND properly reads any and all messages that may be placed on such accounts

Cashes City Bank checks for non-bank customers upon verification of identification and appropriate approval, as required

Assist in working night depository bags/envelopes, dropped bag and/or handling bank-by-mail deposits

Issues cashier’s checks to customers based on a collected balance

Prepares cash advance requests, obtaining proper authorization. Ensures that the cash advances are balanced and transmitted daily

Maintains MC/EMV supplies

Redeems E/EE/I savings bonds

Accepts stop payments on checks

Accepts and exchanges foreign currency by following proper written procedures

Sends checks and drafts to collections department

Completes Monetary Instrument Log through the Teller system for cash transactions purchasing a monetary instrument (cashier’s check) beginning at $3,000

Completes Currency Transaction information through the Teller system for cash transactions at $5,000 or over $10,000

Prepares wire transfer requests as provided in written procedures

Balances teller window daily under dual control and ensures that they stay under their designated drawer limit

Performs opening and closing responsibilities if and when assigned

Sets up such tasks as preauthorized transactions, direct deposits, and change of addresses

Responds to customer account inquiries in a friendly professional manner

Provides customer with copies of statements

Verifies incoming cash shipments under dual control if asked or needed

Maintains ATM on a daily basis, handling deposits, balancing, replenishes cash and supplies if needed

Answers phones in a friendly and professional manner

Encodes and provides daily work for proof and meets courier deadlines

Attends additional trainings and meetings as required by management

Complies with required training courses in a timely fashion

Always greets customers with a smile whether in person or on the phone

Having good knowledge of City Bank’s products and services and know when to suggest them

Follows proper procedures when ordering checks for customers

Makes changes signature cards

Closes accounts when necessary

Please also see Branch Services Teller job description for further details

Qualification

Customer serviceCash handlingTransaction processingAttention to detailCommunication skills

Required

Represents the bank in a courteous and professional manner

Furnishes prompt, efficient and accurate service in processing transactions

Able to interact and adapt to different branches and their specific needs or requests

Travels from branch to branch on a daily basis or as requested

Monitors the TSS Calendar consistently and is prepared at all times for any changes that may present itself within the daily schedule

Is prepared at all times with their name tag, name plate and teller stamp

Retains vast amounts of knowledge in many different areas of the bank

Prepares teller window with adequate supplies and is organized and ready to serve customers by regularly scheduled opening times

Maintains a high level of security awareness within daily work responsibilities such as the safekeeping of teller cash by locking teller drawers and computer

Maintains proper amounts of cash in teller window

Refrains from distractions that prevent the best service to our customers

Attention to detail and excellent communication skills are required

Actively cross-sells bank products and services

Accepts checks and cash for deposit processing, following written procedure at all times

Verifies deposit amounts and examines checks for endorsement and negotiability

Processing transactions upon verification of signatures and customer account balances

Inspects all checks, money orders, savings withdrawals, etc. to determine their negotiability

Receives credit card payments and processes those according to written procedure

Receives payments for loans such as mortgage, installment, and commercial

Ensures that payments equal the amount due and that all late charges, if applicable, are collected

Properly reads any and all messages that may be placed on such accounts

Cashes City Bank checks for non-bank customers upon verification of identification and appropriate approval, as required

Assist in working night depository bags/envelopes, dropped bag and/or handling bank-by-mail deposits

Issues cashier's checks to customers based on a collected balance

Prepares cash advance requests, obtaining proper authorization

Ensures that the cash advances are balanced and transmitted daily

Maintains MC/EMV supplies

Redeems E/EE/I savings bonds

Accepts stop payments on checks

Accepts and exchanges foreign currency by following proper written procedures

Sends checks and drafts to collections department

Completes Monetary Instrument Log through the Teller system for cash transactions purchasing a monetary instrument (cashier's check) beginning at $3,000

Completes Currency Transaction information through the Teller system for cash transactions at $5,000 or over $10,000

Prepares wire transfer requests as provided in written procedures

Balances teller window daily under dual control and ensures that they stay under their designated drawer limit

Performs opening and closing responsibilities if and when assigned

Sets up such tasks as preauthorized transactions, direct deposits, and change of addresses

Responds to customer account inquiries in a friendly professional manner

Provides customer with copies of statements

Verifies incoming cash shipments under dual control if asked or needed

Maintains ATM on a daily basis, handling deposits, balancing, replenishes cash and supplies if needed

Answers phones in a friendly and professional manner

Encodes and provides daily work for proof and meets courier deadlines

Attends additional trainings and meetings as required by management

Complies with required training courses in a timely fashion

Always greets customers with a smile whether in person or on the phone

Having good knowledge of City Bank's products and services and know when to suggest them

Follows proper procedures when ordering checks for customers

Makes changes signature cards

Closes accounts when necessary

Company

City Bank

City Bank specializes in personal banking, mortgage lending, insurance, investments, indirect lending and private banking. It is a sub-organization of South Plains Financial.

Founded in 1941