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Trucker Path · 1 day ago

Technical Account Manager

Phoenix, AZ

Full-time

Onsite

Mid Level

$75K/yr - $90K/yr

3+ years exp

Trucker Path is a fast-growing global SaaS company transforming transportation technology, and they are seeking a Technical Account Manager to ensure newly acquired or high-intent fleet accounts become fully activated on their platform. This role involves outbound activation calling, onboarding, and light sales engineering to guide fleets through setup and product adoption.

CrowdsourcingLogisticsMobileNavigationSoftwareTransportation

Responsibilities

Conduct high-volume outbound calling, texting, and email follow-up to engage newly signed fleets or high-intent prospects

Convert referred, inbound, or marketing-qualified leads into fully activated accounts

Drive completion of onboarding milestones (account creation, fleet setup, driver import, etc.)

Track and optimize activation rates, time-to-value metrics, and funnel conversion

Deliver structured onboarding sessions (1:1 or group) for small and mid-size fleets

Walk customers through platform setup—including roles, driver management, routing tools, and admin controls

Configure accounts and assist with technical setup (driver invites, integrations, device configurations)

Provide product guidance and best practices tailored to each fleet’s operational workflow

Partner closely with Enterprise Sales on technical validation, pilot setup, and product demonstrations

Serve as a technical resource for prospects during late-stage evaluations

Translate fleet operational needs into recommended product workflows

Host activation webinars, onboarding classes, and quick-start clinics

Provide short-term tactical support during early activation

Qualification

Onboarding experienceAccount activationTechnical setupCRM proficiencySaaS platformsCustomer engagementTraining deliveryFleet technology experienceCommunication skillsOrganizational skills

Required

3+ years in onboarding, account activation, implementation, or high-volume customer engagement

Bachelor's degree in business, communications, or related field

Strong phone-based communication skills with the ability to drive urgency, coach customers, and guide them toward activation

Ability to translate customer workflows into product configurations and technical setups

Comfortable delivering virtual training, demos, and platform walkthroughs

Fast learner with the ability to master technical product details and teach them clearly

Organized, metric-driven, and capable of managing a high volume of activation tasks

Proficiency with CRMs, onboarding tools, and SaaS platforms

Preferred

Experience in fleet technology, trucking SaaS, logistics, or transportation operations is a strong plus

Benefits

Health Insurance: FREE medical coverage for employees for one of our plan options! And the ability to add dependents or choose an alternative plan and still receive a credit to keep costs down.

Paid Time Off: Work hard, play hard! In addition to 10 holidays, we offer three weeks of paid time off so that you can achieve a healthy work-life balance.

Paternity Leave: We support our team members as they grow their families! Once you qualify for FMLA, you are eligible to receive up to 6 weeks of paid paternity time to bond with a new child.

Employee Assistance Program: We are proud to offer free access to SupportLinc, a global platform that provides on-demand care as you navigate personal or professional challenges. This confidential and compassionate support system is available to you and your family members anytime you need help.

Team Building: We may work across time zones and countries, but we’re still united. We host a monthly schedule of team activities, quarterly town halls, open Q&A sessions, and other special events…so many fun ways for us to connect and support one another.

Growth Opportunities: When our people grow…we grow! We offer leadership training, development journeys for core teams, and coaching/mentoring opportunities. Constant growth and development are inherent in our culture.

Tools To Do The Job: We ensure you are hooked up with the tools, equipment, and systems you need. We begin the process prior to your start date, so you are ready to rock ‘n roll on your first day.

What Else? We provide a 401(k) company match and 100% company-paid life/AD&D insurance/short-term disability. Our ultimate goal is to support you and your overall wellness.