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Lowe's Companies, Inc. · 5 days ago

XDT Market Supervisor

Romulus, MI

Full-time

Onsite

Senior Level

5+ years exp

Lowe's Companies, Inc. is a leading home improvement company serving millions of customers weekly in the United States. As a Market Delivery Supervisor, you will manage a team to ensure efficient delivery operations and exceptional customer service while overseeing inventory flow and associate training.

HardwareHome RenovationManufacturing

No H1B

Responsibilities

Manage a market-based team, overseeing delivery operations, performance management, and analyzing call metrics for process improvements

Interview, hire, and train associates on Home Delivery processes and systems

Motivate and manage associates daily, creating and promoting daily schedules

Communicate with customers on escalated issues, lead problem-solving efforts, and enhance customer delivery experiences

Solve problems, audit the business, identify trends, and collaborate with third-party delivery providers for world-class experiences

Utilize Warehouse Management System (WMS) for inventory reconciliation and audits

Lead and influence others to deliver business results, applying knowledge of Home Delivery Operations and Call Center processes

Interact with third-party logistics service providers, Lowe's Supply Chain teams, distribution nodes, and store operations to support operational excellence

Demonstrate effective problem-solving, change leadership, and team orientation skills

Communicate Delivery successes, opportunities, and recommended solutions regularly to improve experiences

Maintain continuous dialogue with third-party logistics vendor partners to address and resolve claims and complaints related to In-Home Customer Delivery experiences

Engage with the warehouse, supporting associate engagement, inventory management, and warehouse operations

Qualification

Supply Chain LeadershipWarehouse Management SystemOperations ManagementCustomer CommunicationTeam OrientationChange LeadershipProblem-Solving

Required

Applicants must be authorized to work for ANY employer in the U.S

5 Years of supply chain leadership experience and high school diploma or GED

Preferred

2 years of supply chain leadership experience

Bachelor's Degree in Operations, Supply Chain, or related field

Benefits

Career Development: If you're ready to advance into a leadership role and build your path to career advancement, we'll be with you every step of the way.

Culture of Belonging: Our teams enjoy a positive work environment where leaders and team members genuinely appreciate each other.

Bonuses and Benefits: We invest in your well-being, through rewarding bonus opportunities and comprehensive benefits designed to help you shape your future.

Health and Wellbeing: We offer paid time off for vacations, holidays and sick time, as well as access to top-tier medical, dental and vision insurance.