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JCPenney · 17 hours ago

Senior Account Manager, Uniforms

New York, NY

Full-time

Onsite

Senior Level, Lead/Staff

$107K/yr - $194K/yr

10+ years exp

JCPenney is seeking an experienced, relationship-driven Senior Account Manager to lead a dynamic uniform program for a global Fortune 500 airline. This role involves strategic account leadership, day-to-day management, and cross-functional collaboration to ensure exceptional client experience and sustainable growth.

E-CommerceFashionRetail

Responsibilities

Own and manage all aspects of the uniform program for a flagship global airline client

Serve as the main point of contact for clients, delivering proactive updates, responsive support, and strategic guidance

Collaborate with planning, operations, and customer service teams to ensure program KPIs are met

Lead seasonal replenishment and distribution efforts, minimizing stockouts and supporting order fulfillment

Review reports, analyze data to evaluate and take necessary actions to remediate roadblocks

Develop and maintain a Time & Action calendar for new developments, ensuring realistic timelines and clear expectations for all stakeholders

Monitor program performance, including sales, inventory, and financial metrics; provide accurate forecasts and actionable insights

Manage escalations and facilitate cross-functional problem-solving to drive continuous improvement

Detailed reporting, inventory planning, and cross-functional coordination to deliver seamless service

Mentor and develop support staff with a leadership style grounded in integrity and trust

Qualification

Account managementClient servicesGarment production lifecycleAnalytical skillsFinancial acumenProblem-solvingInterpersonal skillsDetail-orientedLeadership