Idaho Youth Ranch ยท 14 hours ago
Sr. Support Engineer - IT
Caldwell, ID
Full-time
Onsite
Senior Level
5+ years expIdaho Youth Ranch is one of the oldest non-profit agencies in the state of Idaho, dedicated to providing accessible programs and services that nurture hope, healing, and resilience for Idaho's youth. As a Sr. Support Engineer, you will support the agency's day-to-day operations, including assisting with IT systems that help fund their programs and services.
ConsultingNon ProfitSocial
Responsibilities
Provide technical support to all employees by assisting call-ins, email or live chat
Installs and configures computer hardware equipment and software programs
Monitors helpdesk ticket system, network and server health and performance
Cover on-call, remote support on evenings and weekends, shared rotationally with other IT staff
Qualification
Required
Bachelor's degree or related experience and specific certification in their field of expertise
5 years experience working in help desk support
In-depth knowledge of a variety of IT systems, and applications to include Microsoft Active Directory, Microsoft Entra ID, Microsoft 365 admin center
Hands-on experience with troubleshooting and repairing complex IT issues
Preferred
Comp TIA A+, Comp TIA Network+ and Comp TIA Security+, or equivalent
Benefits
Affordable medical and dental care
Other voluntary benefits offerings
401(k) match
Paid time off
An employee discount on purchases at our thrift stores
Working in a caring and compassionate environment
Company
Idaho Youth Ranch
Idaho Youth Ranch is an organization that offers residential youth services, family counseling, job training & volunteer opportunities.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Curtis
CEO
Liz Sheahan
Chief Development Officer
Recent News
Idaho Business Review
2024-12-04
Company data provided by crunchbase