Allegacy Federal Credit Union · 18 hours ago
Electronic Deposit Services Specialist
Winston-Salem, NC
Full-time
Onsite
Entry Level
1+ years expAllegacy Federal Credit Union is committed to doing right by its members and fostering a culture of accountability and high-quality service. The Electronic Deposit Services Specialist is responsible for performing essential electronic deposit tasks to enhance member confidence and satisfaction while ensuring compliance with procedures and regulations.
Financial Services
Responsibilities
Deliver exceptional member service to every member, every time by ensuring employees deliver consistently high-quality service to both internal and external members that is in alignment with our Brand Culture
Meet or exceed established service goals for handling internal phone calls and processing Service Desk requests
Ensure thorough understanding of expectations and consistently exhibit Allegacy behaviors
Process wires – business and consumer
Process ACH files, exceptions, and reclamations
Process paper payroll files
Work positive pay exceptions
Perform debit bank/transfers maintenance
Process and monitor instant payments
Proactively identify opportunities that drive process or product efficiencies
Other duties as assigned
Qualification
Required
High school diploma required
One to two years of customer service/operations experience
Ability to conduct business in a professional manner, exercising personal discretion and independent judgment
Ability to handle multiple tasks simultaneously
Strong attention to detail
Strong communication, problem solving, and time management skills
Ability to learn new skills sets efficiently
Ability to work in a team environment with all levels of management, employees and members
Willingness to adjust schedule, including overtime, to ensure that all team tasks are completed within SLA's
Proficient knowledge of Microsoft products, Word and Excel with the ability to create, manage, and modify spreadsheets
Preferred
Knowledge of BSA and Deposit related regulations preferred
Financial Institution or Credit Union experience preferred
Company
Allegacy Federal Credit Union
Allegacy offers personal and business financial services to help a broad membership base including the employees, retirees, and families.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Cathy Pace
President & Chief Executive Officer
Michelle Salvadore
Chief Financial Officer
Recent News
Seattle TechFlash
2025-10-27
2025-07-15
Seattle TechFlash
2025-04-11
Company data provided by crunchbase