Spectrum Community Solutions · 1 day ago
Account Manager, Major Account Renewals
Stamford, CT
Full-time
Hybrid
Senior Level
5+ years expSpectrum Community Solutions is a provider of communication and entertainment products, seeking an Account Manager for Major Account Renewals. This role focuses on sales to bulk accounts, ensuring retention and growth through strategic collaboration and relationship management with high-level clientele.
Telecommunications
No H1B
Responsibilities
Actively and consistently support all efforts to simplify and enhance the customer experience
Develops and implements strategic sales presentations to owners of MDU's (Multiple Dwelling Units) for the purpose of securing long term Rights-of-Entry (R.O.E)
Partner with Major Accounts Manager to research, develop, and implement market strategies to identify all New and Existing MDU projects to retain National Account business
Negotiate high volume competitive residential service agreements based on established strategic, financial, legal and operational criteria (i.e. new properties, new construction, existing properties)
Coordinate with Major Accounts Manager (who negotiates New Bulk agreements) to manage Renewal Bulk agreements with a focus on solidifying /maximizing long-term revenue streams and term length for a designated portfolio
Build a solid sales/lead generation process aim towards exceeding sales goals
Interfaces regularly with high level clientele, including but not limited to: C-Suite Executives, Property Owners, Coop/Condo Board Members, lawyers, Building Managers, Developers, government officials, etc
Works with Industry consultants/Attorneys
Develops proposals and contracts to align with Company standards
Establishes consultative relationship with client(s) to understand their needs in order to offer the best products/services to maximize their ROE
Keeps existing and prospective clients informed of current product offerings, services, rates, and promotions on an ongoing basis
Develop, share and maintain an in depth knowledge of all key competitors in their regions
Work with Sales Engineers and Sales Leadership to qualify new leads and requests site surveys to determine serviceability of prospects, including submission of ROI analysis to sales management
Provide updates to management on sales activities, results and forecasts
Maintain sales databases necessary to report sales activity, and maintain customer satisfaction
Follow up on all leads, inquires, and other messages in a timely manner to provide exceptional customer experience, and escalate issues as necessary
Coordinate with other internal departments as necessary
Attend meetings, networking events, and training sessions as required
Perform other duties as required
Qualification
Required
Ability to read, write, speak and understand English
Working knowledge of computer networking, LAN and WAN technologies, high-capacity and fiber connected networks
In depth experienced in providing solutions through a consultative sales process
Ability to initiate and bring closure to negotiations at an executive level is essential
Effective project management skills
Valid driver´s license, satisfactory driving record within Company required standards and auto insurance
Effective verbal and written communication skills
Ability to adapt communication style and maintain professional poise with all levels of company employees, vendors/service providers, customers and prospective customers
Effective organizational skills
Effective problem-solving skills
Proficiency with Microsoft Office applications required, e.g. Excel, Word and PowerPoint
Minimum of a Bachelor's degree from a four-year college or university or relevant work experience
Sales experience exceeding revenue quotas, preferably selling data, voice and/or video solutions in an MDU environment - 5+
Experience in drafting and negotiating proposals and contracts in the cable television, residential property management, or real estate development industries - 5+
Recent experience in negotiating long term R.O.E Agreements with owners of MDU's
Some prior experience in operations, marketing or other aspects of the cable industry
Preferred
Proficiency utilizing CRM systems (Salesforce)
Experience with automated reporting and analysis applications preferred
Strategic planning skills
Benefits
Comprehensive pay and benefits package
Company
Spectrum Community Solutions
Spectrum Community Solutions, Charter’s brand dedicated to multifamily properties, delivers industry-leading broadband connectivity solutions to apartments, single-family gated communities, off-campus student housing, senior residences, RV parks and marinas.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase