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Albertsons Companies · 1 week ago

GM/HBC Manager

2935 E RIGGS RD, CHANDLER, AZ, 85249, US

Full-time

Onsite

Mid, Senior Level

Albertsons Companies is a leading retail organization seeking a GM/HBC Manager. The role involves directing and controlling the operation of the Drug Department, supervising personnel, and ensuring customer service excellence while achieving sales and profit objectives.

Food and BeverageFood DeliveryMeat and PoultryRetail

Responsibilities

Champions Company and Division customer service programs to meet or exceed division customer service goals

Responsible for total store operations in the absence of the Store Director (see Store Director job description)

Plans, organizes and directs day-to-day operations of the Drug Department, including the customer service/lobby areas (in some areas), exercising independent judgment and discretion. Conducts daily inspections of all Drug Department sections and initiates corrective measures to ensure compliance with product quality, code date standards, sanitation, safety and security requirements

Implements Company and Division operating and merchandising policies and practices. Controls shrink. Establishes Drug Department operating procedures as required for implementation of Company and Division policies and/or Store Director instructions. Implements emergency procedures in the event of equipment and computer software malfunctions

Orders general merchandise product and maintains inventory levels according to Division directives. Supervises the processing of all reclamation. Maintains orderly and in stock conditions in back room and all Drug Department areas, including the customer service/lobby area of the store (in some Divisions). Maintains orderly conditions in the back room and keeps back room inventory to a minimum

Supervises receiving, storing, stocking, pricing and merchandising of all general merchandise products. May utilize hand trucks, pallet jacks, compactor and the bailer. Properly accounts for merchandise received. Handles positive associate customer and vendor relations. Engages in suggestive selling and other sales techniques

Monitors daily log sheet, purchase report, sales and labor

Schedules Drug Department associates appropriately to ensure adequate coverage and service levels. Directs, motivates, trains, and participates in the hiring, transfer and selection of all Drug Department personnel. Ensures that all associates are instructed in the proper performance of work duties and are knowledgeable about Company policies and procedures

Monitors associate performance and effectively recommends personnel action such as hiring, firing, layoff and disciplinary action. Resolves associate complaints where appropriate and reports action taken to Store Director. Immediately reports any potential serious policy violations, for matters including but not limited to working off the clock, harassment, food safety and sanitation, discrimination etc. to the Store Director and assists in appropriate handling. Identifies and trains associates with high potential for advancement opportunities

Communicates sales goals, department performance and sales opportunities to department associates and other members of management to ensure positive results

Answers and responds to incoming calls appropriately. Receives and effectively resolves customer complaints and reports to the Store Director, as appropriate

Attends required training and sales meetings

Builds and maintains positive associate morale

Complies with and ensures compliance with all Company policies and procedures

Maintains confidentiality concerning associates, store sales, and Company information. Maintains accurate department records

Responsible for performing all job duties with honesty and integrity and in compliance with Company policies, practices and procedures

Qualification

Retail management experienceCustomer service skillsInventory managementBasic math knowledgeLeadership skillsCommunication skillsInterpersonal skillsProblem-solving skillsInitiativeTeamwork

Required

Requires a retail background with prior management experience related to retail operations

Requires a thorough understanding of overall Company practices, policies and procedures

Requires strong written and oral communication skills

Requires good leadership and interpersonal skills

Proven ability to manage people

Ability to maintain composure in dealing with customers, vendors and co-workers

Basic knowledge of employment laws and workplace practices is required

Must be friendly and courteous

Must take initiative and maintain composure in dealing with customers, co-workers and vendors

Ability to concentrate and deal with interruptions and customer complaints

Must identify needs, problems, and opportunities and to make effective short- and long-term plans and implement them to maximize sales and gross margins

Requires the ability to judge and react to business activity

Requires basic knowledge of every position in the store

Requires knowledge of basic math and accounting and computer software

Requires knowledge of and compliance with state, local and federal regulations

Strong business and financial knowledge

Must have extensive working knowledge of profit and loss statements

Must have the knowledge and ability to implement emergency procedures, including equipment and computer software malfunctions

Must stand and walk for long periods of time

Must reach, lift, stack and maneuver objects of varying dimensions and weights up to approximately 50 lbs

Must push and pull fully loaded hand trucks and pallet jacks

Mental alertness is necessary to ensure safe and accurate completion of work activities

Requires the ability to be able to cover for various positions throughout the store as required