Jobs via Dice ยท 21 hours ago
ITSM Project Manager
United States
Full-time
Remote
Mid, Senior LevelRobert Half is seeking an experienced ITSM Project Manager to lead a TeamDynamix ITSM implementation for a local government client. This role will own end-to-end project delivery, drive process and organizational change, and ensure alignment across IT, the Service Desk, and external vendors.
Computer Software
Responsibilities
Lead the full implementation of TeamDynamix (ITSM) within a 12-month timeline
Own end-to-end project delivery, including workflow scoping, implementation planning, and knowledge base transformation
Ensure system integrations (e.g., SCCM, Intune, and other supporting platforms) are fully connected and functioning as intended
Define, configure, and optimize ITSM workflows to support end-to-end service management processes
Scope and support new onboarding and service request processes within TeamDynamix
Maintain a detailed and well-organized project plan, tracking milestones, dependencies, risks, and timelines
Act as the primary bridge between IT, the Service Desk, and vendors to align priorities, deliverables, and timelines
Partner with vendors to ensure solutions meet business needs while staying within budget constraints
Continuously assess project progress, identify gaps or risks, and recommend corrective actions
Drive change management efforts, supporting user adoption and stakeholder alignment across teams
Qualification
Required
Proven experience managing ITSM projects, with direct exposure to TeamDynamix or comparable ITSM platforms
Strong background leading system implementations involving workflows, integrations, and process change
Demonstrated project scoping skills, including defining timelines, deliverables, and resource requirements
Experience working cross-functionally with IT teams, Service Desk operations, and external vendors
Ability to manage projects within defined budgets and cost constraints
Strong change management and communication skills
Highly organized with the ability to hold teams accountable
Collaborative team player who is driven, patient, and effective when managing large, multi-stakeholder initiatives
Preferred
Hands-on experience implementing or configuring TeamDynamix ITSM
Familiarity with integrations such as SCCM and Intune
Experience transforming or supporting a knowledge base within an ITSM platform
Background working in complex environments with multiple integrated systems and vendors
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k) plan
Company
Jobs via Dice
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Funding
Current Stage
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