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Philadelphia International Airport (PHL) · 5 days ago

Breakfast Host / Hostess job

Philadelphia, PA

Full-time

Onsite

New Grad, Entry Level

Crescent Hotels & Resorts is seeking a service-minded Breakfast Host/Hostess to join their team at the historic Hotel Cleveland. The role involves greeting guests, managing seating arrangements, and ensuring a pleasant dining experience.

Air Transportation

Responsibilities

Meet and greet guests as they arrive, maintain proper seating rotations for servers within their sections, utilize Open Table reservations system, then escort them to their table and present menu

Maintain and assist in to coordinating communication between shifts and management for reservations and guest special requests

Provide to-go coffee service and take to-go orders as necessary

Answer host telephone promptly, assist in taking in-room-dining orders over the phone, and coordinate with food runners for delivering room service

Maintain proper set-up of dining room

Perform any other job related duties as assigned

Qualification

Customer serviceEnglish communicationHost/Hostess experienceMenu knowledgeEmpathyProblem-solving

Required

Must have the ability to communicate in English

Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials

Ability to remember, recite and promote the variety of menu items

Ability to move throughout a crowded room to seat guests

Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions

Must be available to work evenings, weekends, and holidays as needed

Prior Host/Hostess experience is highly preferred