Jobs via Dice ยท 16 hours ago
Desktop Support Technician
Syracuse, NY
Full-time
Onsite
Entry Level
$22/hr - $25/hr
2+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Desktop Support Technician to maintain high work standards while managing their work independently. The role involves troubleshooting IT equipment issues, providing exceptional customer service, and collaborating with various teams to solve cross-functional issues.
Computer Software
Responsibilities
Troubleshoot issues with PCs, monitors, printers, and other related IT equipment
Coordinate with smart hands vendor to provide on site support and hardware repair at remote locations
Providing direction to onsite tech by outlining the problem and what is expected of the tech while onsite
Collecting and analyzing photos and data provided by the tech
Driving the solution and ensuring that the issue is completely resolved
Image, prep, ship and track laptops and desktops and accessories
Maintain asset inventory of devices throughout their lifecycle
Maintain incident & task tickets in ServiceNow adhering to defined SLAs
Provide exceptional service to all users both in person and remote
Create and update knowledge base articles and documentation used by the team and technical service desk
Partner with various teams within IT and other departments to solve cross functional issues
Provide training and assistance to users as needed
Qualification
Required
2-3 years of experience in a desktop support or a similar IT Support role
Experience working with Active Directory and Office 365 (PW resets, creating/deleting users, access, outlook troubleshooting etc)
Customer service experience- will be interacting with third party technicians/vendors frequently
Experience with incident management/ticketing system, they use ServiceNow
Experience as a desktop support technician or equivalent
Troubleshooting workstation/user accounts
Experience performing software installation, diagnostic and upgrades
Hardware troubleshooting skillset across laptops desktops tablets printers and more
Excellent vertical and lateral thinking
Time management skills
Clear written and verbal communication
Customer first mindset
AV knowledge and troubleshooting skills
Ability and willingness to quickly learn and adapt to new technology and processes
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
Jobs via Dice
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Funding
Current Stage
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