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The Brand Guild · 1 week ago

Vice President of Operations

Washington, DC

Full-time

Hybrid

Director/Executive

12+ years exp

The Brand Guild is looking for a Vice President of Operations to lead and elevate the agency’s operational infrastructure during a period of exciting growth. This role oversees the functions that keep the agency running efficiently, including people operations, workflow, financial planning support, and operational systems across multiple offices.

Brand MarketingCreative AgencyMarketingPublic Relations

Responsibilities

Create the operational foundation (tools, processes, staffing models, communication rhythms) that supports sustainable growth across offices and departments

Partner with senior leadership to streamline workflows and improve cross-team integration

Establish scalable systems, rhythms, and operating practices that support the agency’s next chapter

Oversee the HR function, as a proactive, development-focused partner

Strengthen onboarding, performance processes, and internal communication

Champion a people-first inclusive culture grounded in transparency, accountability, and trust

Ensure smart staffing models that improve efficiency while ensuring excellent output

Oversee capacity planning, scheduling, and workflow coordination

Implement processes that support better new client kickoffs, cross-team collaboration, resource alignment, and team structures

Partner with accounting team on budgeting, forecasting, and profitability

Support pricing, scoping, and revenue planning for sustainable growth

Oversee vendor contracts, office operations, and financial controls

Evaluate and enhance the agency’s operational tools and documentation practices

Introduce clear, scalable processes as needed

Lead operational planning cycles, including monthly reviews and quarterly planning

Serve as a strategic partner to the Co-CEOs, providing insight, foresight, and a calm, clear operational voice

Help operationalize the agency’s growth strategy, including hiring, service expansion, and New York leadership

Support new business operations and ensure smooth onboarding for new clients

Bring high energy, problem-solving instincts, and a commitment to building the next chapter of The Brand Guild

Qualification

Operational LeadershipFinancial PlanningPeople OperationsSystems ImprovementProject Workflow ManagementCross-Department CollaborationStrategic ThinkingCommunication SkillsProblem SolvingGrowth Mindset

Required

12 years of experience managing operations for a mid-sized agency or comparable organization

A deep understanding of the day-to-day realities of client service, resourcing, project workflows, and cross-department collaboration

Strong initiative with the ability to self-manage, prioritize, and drive long-term planning

Outstanding communication skills and ability to work cross-functionally

Demonstrated ability to think strategically, manage complexity, and implement systems

Expertise with financial documents, forecasting principles, and margin management

A passion for growth, innovation, and scaling teams in a fast-paced environment

Benefits

Fully paid medical, dental, and vision insurance

Flexible spending accounts (FSA)

Commuter benefits

Disability insurance

Life insurance

401(k) with company match

Comprehensive PTO package (including vacation, sick leave, mental health days, religious observance, bereavement, miscarriage leave, jury duty, volunteering and Summer Fridays)

Generous paid family leave

Flexible work model (3 days/week in office)