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Voxie · 2 days ago

Senior Sales/Solutions Engineer

United States

Full-time

Remote

Senior Level

Voxie is a leading conversational texting and automation platform that enables brands to personalize the text messaging experience for their customers at scale. The Senior Solutions Engineer will be responsible for leading the technical aspects of the sales and implementation process, ensuring smooth transitions from sales to onboarding while managing client integrations and technical requirements.

AdvertisingArtificial Intelligence (AI)Machine LearningMarketingMessaging

H1B Sponsor Likely

Responsibilities

Join Sales calls to uncover prospects' technical landscape, pain points, and business goals

Design and deliver compelling, technically-informed demos that showcase how Voxie solves real problems

Dig deep into client workflows, existing tech stacks, and integration needs

Own the creation of integration field mappings, process flows, and technical specifications once use cases and workflows are aligned

Serve as the bridge between clients, third-party IT vendors, and our Product, Engineering, Onboarding, and Sales teams

Navigate the world of APIs, webhooks, Zapier, SFTP, and other integration solutions

Build out detailed customer journeys and process flows that visualize how Voxie fits into (and enhances) existing operations

Guide clients through technical implementation, troubleshooting integration hiccups, and ensuring a smooth handoff to the Onboarding team once the technical heavy lifting is done

Help establish repeatable processes, documentation standards, and best practices that scale as we grow

Identify friction points in the sales-to-implementation journey and recommend improvements to Product, Engineering, and internal teams

Share your expertise through internal enablement sessions, documentation, and mentoring to help elevate the technical acumen of the broader team

Qualification

APIsIntegration toolsMarketing automationTechnical documentationSales engineeringAI toolsCustomer journey mappingProcess-oriented mindsetCommunication skillsDocumentation excellence

Required

Comfortable working with APIs, webhooks, Zapier, SFTP, and other integration tools

Previous work in email, SMS, or marketing automation platforms

Comfortable leveraging AI tools (like ChatGPT, Claude, or similar) to accelerate documentation, process mapping, and technical communication

You've worked with enterprise clients before and understand the unique challenges of longer sales cycles, complex tech stacks, and multiple stakeholders

Ability to explain technical concepts to non-technical audiences (and vice versa) without making anyone feel lost or talked down to

Experience supporting sales teams through technical discovery, demos, and proof-of-concept phases

You create clear, comprehensive technical documentation that your future self (and others) will thank you for

Natural tendency to spot inefficiencies and build systems that make everyone's lives easier

Preferred

Experience working with franchise business models and understanding their unique operational structures

Track record of designing and documenting complex customer journeys and workflow maps

You've been in the trenches during client implementations and know what success (and failure) looks like

Company

Voxie

Voxie is a conversational AI text marketing company helping businesses connect with and learn from their customers to drive more revenue.

Founded in 2018

Sanford, North Carolina, USA

11-50 employees

https://www.voxie.com

H1B Sponsorship

Voxie has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (3)