Jobs via Dice ยท 15 hours ago
Bilingual HelpDesk Technician
New York, NY
Full-time
Onsite
New Grad, Entry LevelCalance is a global IT company seeking a proactive and customer-oriented individual to join their internal team as a Bilingual Help Desk Technician. In this role, you will provide essential technical support and ensure clear communication with clients regarding network, application, and service-related inquiries.
Computer Software
Responsibilities
Handle customer inquiries, troubleshoot issues, and address complaints through phone and email
Collaborate with network carriers to resolve circuit outages and usability challenges
Coordinate with service providers and resellers to respond to customer inquiries efficiently
Guide customers remotely in identifying and resolving internet connectivity issues
Provide basic instructions on using applications and internet-related services
Escalate complex technical issues to the engineering team when necessary
Monitor and manage ongoing service tickets, ensuring timely and effective resolution
Notify customers promptly of planned or unexpected service outages
Creating appropriate service tickets
Draft, update, and translate manuals, documents, and reports as needed
Collect and share information for LAN support and troubleshooting, including creating support manuals
Qualification
Required
Bilingual proficiency in Japanese and English is required
Strong customer service skills and a solution-oriented mindset
Ability to work within a team and handle technical challenges effectively
Preferred
Prior experience in IT support, particularly with networks, hardware, software, services, or security, is preferred
Benefits
Medical
Dental
Vision care
401K
Company
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0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase