Jobs via Dice ยท 1 day ago
DOC Engineer
Stockton, GA
Full-time
Onsite
Mid LevelDice is the leading career destination for tech experts at every stage of their careers. Our client, Orpine.com, is seeking a DOC Engineer to lead and manage incident resolution and service restoration efforts during outages.
Computer Software
Responsibilities
End to end service/application monitoring; assess alerts and take appropriate action to assure alerts are addressed, including ticket creation, assignment to support team and lead incident resolution
Proactively lead and drive outages to quick service restoration; provide support and leadership for all incidents, especially high priority incidents
Maintain control, ownership and operational authority of an outage triage during high pressure situations
Actively direct and prioritize all aspects of the incident bridge line and chat, with sense of urgency, to ensure effective resource management and service restoration
Provide timely and concise updates to incident records and incident
Ensure timely engagement of essential technical support teams/personnel
Provide updates and escalate to various levels of management according to process
Compose outage notifications and ensure content is complete, clear, concise and relevant to the audience
Maintain operational process consistency across IT technologies
Perform ITIL analysis and apply ITIL best practices
Qualification
Required
End to end service/application monitoring; assess alerts and take appropriate action to assure alerts are addressed, including ticket creation, assignment to support team and lead incident resolution
Proactively lead and drive outages to quick service restoration; provide support and leadership for all incidents, especially high priority incidents
Maintain control, ownership and operational authority of an outage triage during high pressure situations
Actively direct and prioritize all aspects of the incident bridge line and chat, with sense of urgency, to ensure effective resource management and service restoration
Provide timely and concise updates to incident records and incident
Ensure timely engagement of essential technical support teams/personnel
Provide updates and escalate to various levels of management according to process
Compose outage notifications and ensure content is complete, clear, concise and relevant to the audience
Maintain operational process consistency across IT technologies
Perform ITIL analysis and apply ITIL best practices
Company
Jobs via Dice
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0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase