FIFA World Cup 2026™ - Canada, Mexico and the United States · 18 hours ago
TOC Support - Services Technology Systems Manager – FIFA World Cup 26™ | Miami
Miami, FL
Contract
Onsite
Senior Level
5+ years expFIFA World Cup 26™ is a global organization focused on delivering the FIFA World Cup 26™, hosted by Canada, Mexico, and the USA. The TOC Support – Services Technology Systems Manager will play a crucial role in managing services technology systems, providing technical support, and ensuring operational continuity for the event.
Sports
Responsibilities
Managing the Services Technology Products help desk communications and associated hotline and inbox established for Services Teams to seek advice on their systems related issues
Manage a detailed request log with correct data, triaging all reported issues and incidents, either in WeTrack or Service Desk that are impacting services business continuity as required, to maintain a centralized view of all bugs / issues / risks for action/resolution
Provide first line resolution and advice to Services support requests reducing need to log a tickets if resolution can be obtained
Submit system access requests to Service Desk for all Services related apps and tools
Enhances the existing data analysis and reporting capacity of the TOC Support – Services Integration team, providing dynamic resolution to unforeseen operational business challenges, analyzing system processes, providing hot fix solutions and/or recommendations for backlog developments post event
Qualification
Required
Bachelor's degree or similar level of higher education
5 years of experience
Acted as the central coordination point for service technology systems, monitoring performance, supporting operational continuity, and liaising across multiple teams and stakeholders
Managed technology support and incident triage, providing first-line troubleshooting, maintaining issue logs, and prioritizing resolutions to minimize operational impact
Supported system analysis and continuous improvement, contributing to reporting, process optimization, and recommendations to enhance service delivery and reliability
Fluent in English
Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
Preferred
Spanish and/or French proficiency is a plus
Company
FIFA World Cup 2026™ - Canada, Mexico and the United States
The FIFA World Cup 26™ will be 23rd edition of the tournament - the first to feature 48 teams and three host countries: Canada, Mexico and the United States.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Emilio Casillas
Recruitment and Workforce Partner
Jurgen Mainka
Chief Tournament Officer México, FIFA World Cup 2026
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