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Marriott Vacations Worldwide · 1 day ago

Manager New Owner Administration

Lakeland, FL

Full-time

Onsite

Mid Level

3+ years exp

Marriott Vacations Worldwide is a leading company in the vacation ownership industry, and they are seeking a Manager for New Owner Administration. The Manager will serve as the primary point of contact for NOA field and regional associates, providing assistance and managing system access requests, while ensuring that all documentation is up-to-date and accessible.

HospitalityHotelRentalTourismTravel

Responsibilities

Researches and resolves NOA associate inquiries in areas of training, process compliance, and systems

Coordinates and submits requests for obtaining system access and proper role authority for all NOA field and regional team associates

Ensures all system access is removed or adapted to new role as associates leave department or company. Systems in scope include: AMRE, UNIFIPRO, RESALES, SOLAR, TIMESHAREWARE, E-PORT, E-MORTGAGE, SUN, RCC or similar systems

Conducts periodic reviews and certifications of USER access for NOA associates for all systems as required by internal and external audit and compliance teams

Conducts E-Mortgage, Equifax, and OFAC training sessions for all new associates as well as refresher courses and update courses as required based on changes

Serves as the primary business liaison with credit report software vendors to ensure all government mandated changes and disclosures related to credit reporting, OFAC clearance, Customer ID theft, and Fair Credit Reporting Act are implemented

Completes thorough evaluations and creates complete documentation for submission and approval requests for all new First Day Benefit (FDB) programs. Tasks include properly identifying requests and obtaining all necessary information and approvals required by various business teams

Assists NOA business partners with the development of training material and process development to support new initiatives as needed

Meets regularly with business support team to review system help desk inquiries to identify training issues

Updates contract checklists to ensure all required documentation and all audit points are properly accounted for as new requirements and documents are implemented

Develops meeting agendas and facilitates monthly NOA Live calls on a rotating basis with other team members

Provides back up SAM and MAM functions during peak season to include verification of worksheet information, obtaining proper approvals, creation of Membership documents, follow up through closing

Works with NOA management team on developing and implementing new initiatives

Member of Product Committee. Identifies changes in policy that will result in change in process related to promotional financing offered

Reviews all finance and credit guidelines established by committee to ensure accuracy and clarity prior to publishing

Maintains confidentiality in all business matters

Provides follow-up attention to specific matters that are on-going to the department

Performs other similar duties as assigned

Keeps abreast of technological advancements in both inter/intra company information systems

Qualification

Report writingTraining documentationTimeshare knowledgeComputer skillsCommunication skillsProofreading skillsProfessional demeanorOrganizational skillsTeamworkGoal oriented