Jobs via Dice ยท 18 hours ago
L1 Tech Support
Austin, TX
Full-time
Onsite
Entry Level
1+ years expKforce has a client seeking a proactive Level 1 IT Support Specialist to deliver technical and operational support in a fast-paced environment. This role focuses on Microsoft Intune management, RingCentral administration, and day-to-day Level 1 support tasks under direct Client supervision.
Computer Software
Responsibilities
Provide Level 1 support for user issues, service requests, and escalations
Troubleshoot Windows, macOS, mobile devices, and basic system/application errors
Manage and monitor Microsoft Intune policies, profiles, and device compliance
Support onboarding/offboarding through Intune enrollment and configuration
Perform RingCentral administrative tasks including user setup and troubleshooting
Execute Client-defined tasks and projects while adapting to shifting priorities
Maintain accurate time records and communicate status updates regularly
Handle Client data with strict confidentiality and adhere to compliance standards
Qualification
Required
1+ years of IT support experience in a Level 1 or helpdesk role
Hands-on experience with: Microsoft Intune/Endpoint Manager; RingCentral administration; Windows 10/11, macOS, iOS/Android support
Familiarity with ticketing systems, remote support tools, and identity management
Strong troubleshooting skills and ability to work independently
Excellent communication, organization, and documentation skills
Benefits
Medical/dental/vision insurance
HSA
FSA
401(k)
Life, disability & ADD insurance to eligible employees
Paid time off
Paid sick leave
Company
Jobs via Dice
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0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase