Jobs via Dice ยท 12 hours ago
Mid-Level Help Desk Technician
Warner Robins, GA
Full-time
Onsite
Mid Level
3+ years expChenega Military, Intelligence & Operations Support (MIOS) is seeking a Mid-Level Help Desk Technician to enhance skills and build a career in a rapidly evolving business climate. The role involves providing expert advice and support services in IT business technologies, managing help desk requests, and ensuring high levels of customer satisfaction.
Computer Software
Responsibilities
Manage and track help desk requests about application, networking, and system problems and issues
Maintain a high level of customer satisfaction and respond with the appropriate level of urgency to user problems
Manage end-user equipment, including but not limited to laptop imaging, scheduling replacement hardware installation, and hardware upgrades
Provide all aspects of Help Desk support services. This includes, but is not limited to, ensuring the following actions are completed:
Field incoming help requests from end-users via in-person communication and e-mail in a courteous manner
Document, track, and monitor problems to ensure a timely resolution
Assign username, password, and access right permissions for multiple proprietary applications, as well as client software
Provide user support for Video Teleconference (VTCs), account management, patching, and vulnerability management support, inventory, asset management, and tracking
Support software/hardware on peripheral network equipment such as meeting room cameras, microphones, speakers, scanners, copiers, printers, monitors, etc
Perform regularly scheduled preventive maintenance of the systems and peripherals
Identify, diagnose, and resolve problems for users on software and hardware, LAN and WAN, VPN, the Internet, and new computer technology
Correct application issues, solve network and security problems, and identify common PC software and hardware problems
Other duties as assigned
Qualification
Required
High school diploma or GED equivalent required
3+ years of relevant experience required
Windows 10 OS and Windows Server 19 administration experience required
CompTIA Security+ or government-approved equivalent certification
Background Check
Preferred
Bachelor's degree in the technology field preferred
Benefits
Well-being programs
Company
Jobs via Dice
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0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase