Kimball Equipment Company ยท 15 hours ago
Service Administrator
Phoenix
Full-time
Onsite
Entry Level
2+ years expKimball Equipment Company is a leading provider of heavy equipment, parts, and services for the aggregate and mining industry. The Service Administrator is responsible for supporting the service department by managing administrative functions, coordinating service orders, and facilitating communication between customers, technicians, and internal departments. This role helps drive departmental efficiency and profitability while delivering a high-quality service experience to customers.
Building MaterialCivil EngineeringCommercialIndustrialSales
Responsibilities
Provide clear, timely updates on service jobs, scheduling, and follow-ups
Assist with customer inquiries and ensure accurate information is provided
Support leadership in maintaining strong customer relationships and resolving issues promptly
Open, update, and close service work orders accurately and on time
Coordinate scheduling with technicians, parts staff, and the service manager to support an efficient, profitable workflow
Track labor hours, parts usage, and service notes to support accurate invoicing and reporting
Process service invoices promptly to support revenue flow
Assist with warranty claims and required documentation
Maintain organized digital and physical records
Help order parts and coordinate logistics for service jobs
Support KPI tracking, reports, and departmental goals
Qualification
Required
High school diploma or equivalent required
2+ years of administrative or customer service experience, preferably in a service, automotive, agricultural or heavy equipment industry
Strong customer service skills with a professional and courteous demeanor
Excellent written and verbal communication abilities
High attention to detail and strong organizational skills
Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
Ability to multitask and prioritize in a fast-paced, team-oriented environment
Preferred
Associate degree preferred
Familiarity with ERP systems or service management software is a plus
Knowledge of heavy equipment, parts, or technical services is preferred
Benefits
Competitive compensation and benefits
Opportunities for growth and professional development
Collaborative, supportive work environment
Company
Kimball Equipment Company
Founded in 1946, Kimball Equipment Company is the largest privately held aggregate equipment dealer in North America.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Nick Jordan
Partner in production
Company data provided by crunchbase