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Lisinski Law Firm · 16 hours ago

Senior Intake Specialist Bilingual

Dallas, TX

Full-time

Onsite

Senior Level

$27/hr - $27/hr

Lisinski Law Firm is dedicated to changing lives and keeping families together. The Sr. Intake Specialist will provide elevated support to clients and the Intake team, resolve complex issues, and assist in training team members to ensure a positive client experience.

ConsultingLaw EnforcementLegal

Hiring Manager

Rosibel Rivas Lubo

Responsibilities

Support Intake team with creating and executing training for new and existing team members

Support weekly team meetings to review questions and any process updates

Supports Intake Manager with developing a business plan that covers sales, revenue, and expense controls for the local office

Assist team members with completing office open and close checklists on a daily basis

Provide guidance and support to team members to follow standard processes and create a consistent, elevated experience to all clients

Collaborate with management to review and improve customer service processes and procedures for efficiency and effectiveness

Approve payment plans or manager specials for clients, based on approved guidelines

Assist team members with understanding adhering to the Attorney’s approved ethical sales scripts to convert potential leads into clients

Work with Intake Specialists that have lower close rates by doing role plays and shadowing sessions, and provide feedback for improvement

Assist with creating new processes, SOP’s and scripts to improve the client experience

Monitor and review consultations facilitated by Intake Specialist and provide share recommendations for improvement. May also be responsible for handling complex client consultations

Assist with escalating phone calls from dissatisfied clients or clients requesting additional information

Assist the Intake Manager with tracking sales goals and reporting of results

Travel to other offices to offer support as needed

Additional duties and responsibilities, as assigned by management

Qualification

Analytical skillsBilingual (Spanish English)Leadership experienceMicrosoft Office SuiteProblem-solving skillsTime managementInterpersonal skillsOrganizational skills

Required

Bilingual (Spanish English) B2-C1

High school diploma or equivalent experience required

Skills in analyzing metrics to provide feedback and look for areas of improvement

Advanced proficiency with Microsoft Office Suite and DropBox

Possess excellent bilingual (English and Spanish) interpersonal and communication skills, both written and verbal

Excellent time management skills with proven ability to meet deadlines and time manage themselves and others, including ability to prioritize tasks and to delegate when appropriate

Leadership qualities, including the ability to guide and support team members

Impeccable organizational skills and attention to detail

Strong analytical and problem-solving skills