Apply on Employer Site

Alamo Group Inc. · 1 day ago

Customer Service Representative- Parts Planner

Selma, AL

Full-time

Onsite

Mid Level

3+ years exp

Alamo Group Ag Americas, LLC is a leading North American manufacturer of outdoor power equipment and agricultural products. They are seeking a Customer Service Representative to manage customer orders, coordinate parts availability, and provide professional customer service to ensure satisfaction and operational efficiency.

AgricultureAutomotiveManufacturing

Responsibilities

Demonstrate a strong commitment to safety by promoting safe work practices in all aspects of the job and during company meetings

Deliver prompt, professional, and courteous customer service by phone, email, and in person

Accurately process customer orders in compliance with all company programs, procedures, and policies

Utilize product knowledge to make appropriate part or product recommendations as needed

Perform all aspects of order entry, ensuring orders are entered accurately and in a timely manner

Research and resolve customer inquiries by collaborating with internal departments to ensure complete and accurate information

Provide current pricing, product availability, and lead-time information to customers as requested

Monitor and track customer shipments using UPS, motor freight, and other tracking systems to ensure timely delivery

Initiate and coordinate product returns, exchanges, or rerouting as required

Actively promote special programs, seasonal promotions, and sales initiatives to increase customer engagement and sales

Review and release orders on special-hold status once all required information or approvals are obtained

Analyze and manage back orders, assigning scheduled pick dates based on inventory availability

Manage the ordering, tracking, and availability of parts to support internal and external customers

Maintain effective communication and relationships with suppliers to ensure timely delivery of materials and products

Forecast parts demand based on sales trends, seasonal needs, and historical data to support production and customer requirements

Update and maintain accurate pricing information within the system to reflect current costs and supplier updates

Update and maintain parts images and related product information for the company website

Work between the Downtown Campus and Selfield Campus is needed to support departmental and company operations

Support continuous improvement by identifying process efficiencies and contributing to departmental goals

Perform other duties and responsibilities as assigned by the Supervisor

Qualification

Customer service experienceParts planningOrder managementData entry skillsCommunication skillsOrganizational skillsProblem-solving skills

Required

High school diploma or GED Certificate is required

3+ years customer service experience or proficiency as Bush Hog Customer Service Representative

Great communication skills, both verbal and written, speak effectively to customers or employees of organization

Excellent computer data entry, retrieval and analysis skills

Ability to read and interpret safety rules, operating and maintenance instructions and procedure manuals

Able to reason and use good judgment

Able to organize and prioritize work, meet deadlines and work under pressure

Able to work overtime as needed, especially during peak business season

Benefits

Competitive salary

Benefits

Relocation assistance

Company

Alamo Group Inc.

Since 1969, Alamo Group has been a leader in the design, manufacture, distribution, and service of high-quality equipment for vegetation management, infrastructure maintenance.

Founded in 1969

Seguin, Texas, USA

1001-5000 employees