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hackajob · 3 days ago

Vice President, Card & Connect Commerce Insights

New York, NY

Full-time

Onsite

Lead/Staff, Director/Executive

$128K/yr - $205K/yr

5+ years exp

hackajob is collaborating with J.P. Morgan to connect them with exceptional tech professionals for the Vice President role in the CX Insights team. This role focuses on leveraging data and insights to improve customer experience across the Card & Connected Commerce sector, identifying pain points and translating findings into actionable recommendations.

Artificial Intelligence (AI)Generative AIHuman ResourcesRecruitingSoftware

Responsibilities

Aggregate and analyze CX data from multiple sources to identify key trends, pain points, and opportunities across Card & Connected Commerce

Synthesize findings into clear, actionable insights for business partners and leadership

Monitor and interpret NPS and other customer feedback metrics, highlighting challenges and recommending solutions

Collaborate with cross-functional teams to prioritize and implement CX improvements

Proactively communicate insights and recommendations to stakeholders, ensuring alignment and driving action

Support the development of business cases for CX initiatives based on data-driven insights

Qualification

Analytical skillsData interpretationCustomer experience insightsData visualization toolsCollaboration with teamsStrategic recommendationsExperience in analyticsExperience in consultingCard productsWritten communicationVerbal communicationOrganizational skillsAttention to detail