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Prodege, LLC · 1 week ago

Account Manager

Georgia, United States

Full-time

Hybrid

Mid Level

$70K/yr - $80K/yr

3+ years exp

Prodege, LLC is a cutting-edge marketing and consumer insights platform that helps brands and agencies uncover business insights and drive customer loyalty. The Account Manager role is crucial in ensuring client satisfaction, managing accounts, and delivering exceptional customer service while working closely with internal teams to meet client needs.

AdvertisingAnalyticsDigital MediaGift CardMarket ResearchMobileSearch EngineVirtual Currency

Responsibilities

Work alongside and in partnership with Sales Directors and Account Managers/Sr. Account Managers to provide clients best in class service

Maintain strong relationships with current clients, provide client support, renew and grow the account base

Continuously assess the needs and preferences of clients. Staying informed about industry trends, developments and being able to proactively offer solutions that align with the clients objectives

Review data provided by Prodege’s merchants for accuracy and conformity to requested specifications

Manage, create and activate campaigns from inception to live environment

Day to day contact and communication with clients

Travel as needed to meet with or provide service to current or prospective clients, or attend sales meetings or industry events

Manage multiple stages of production timeline

Identify, reconcile and resolve discrepancies of incomplete information or assets

Be responsible for development, completion and processing proposals/specs

Be the central communicator between all stakeholders taking campaigns from inception through completion and reporting successfully

Understand client objectives, improve campaign success by analyzing campaign and effectively communicating optimization recommendations to maximize account growth and retention

Work closely with internal teams to ensure that all contractual obligations are being met with respect to client needs and expectations

Provide marketplace feedback and competitive intelligence to internal groups to improve and enhance product offerings

Work cross departmentally for issue resolution when needed

Deliver excellent customer service and maintain high client satisfaction levels

Respond to client inquiries in a timely manner

Qualification

Account ManagementClient CommunicationData AnalysisInteractive MarketingJiraNetsuiteSigmaTUNEProject ManagementMultitaskingNegotiation SkillsDetail OrientedCreative ThinkingTeam CollaborationVerbal CommunicationWritten CommunicationOrganization SkillsFast-paced Environment

Required

Three or more (3+) years experience at interactive agency or equivalent

Travel: Sales employees (including but not limited to account management, business development, sales representatives) may be required to travel up to 50%. All other employees may be required to travel up to 10% unless otherwise specified

Able to execute interactive marketing strategies

Demonstrated record of success in account management with proven ability to renew and grow existing accounts

Superior verbal and written communication skills

Exceptional negotiation skills

Must be detail oriented and possess strong analytical skills

Excellent organization and project management skills

Ability to think creatively and sell strategically

Thrive in a fast-paced environment

Works well independently and in a team environment

Must have superior prioritization and multitasking skills

Preferred

BA/BS degree preferred

Experience with Jira, Sigma, Netsuite, and TUNE

Benefits

Medical

Dental

Vision

STD

LTD

Basic life insurance

Flexible PTO

Paid sick leave prorated based on hire date

Eight paid holidays throughout the calendar year

Option to purchase shares of Company stock commensurate with their position, which vests over four years

Company

Prodege, LLC

A cutting-edge marketing and consumer insights platform, Prodege has charted a course of innovation in the evolving technology landscape by helping leading brands, marketers, and agencies uncover the answers to their business questions, acquire new customers, increase revenue, and drive brand loyalty & product adoption.

Founded in 2005

El Segundo, California, USA

501-1000 employees