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Collective Health · 17 hours ago

Care Coordinator

Lehi, UT

Full-time

Hybrid

Entry Level

$21.55/hr - $26.95/hr

1+ years exp

Collective Health is transforming how employers and their people engage with their health benefits. The Care Coordinator will play a crucial role in providing telephonic support and ensuring superior coordination of care for members dealing with complex health needs.

Health CareHealth InsuranceInsurTech

Responsibilities

Provide telephonic support for our Care Navigation program, care managers and members we serve

Take ownership of tasks as assigned for cases requiring additional non-clinical follow up and case coordination, including, but not limited to: researching and answering plan benefits and claims questions, provider research, obtaining medical records with a focus on cost-savings

Work directly with members, vendors and providers to ensure superior coordination of care

Co-manage cases with care managers, ensuring all assigned tasks are completed on time

Act as liaison between Care Navigation and other Customer Service teams within Collective Health, ensuring member needs are met in an accurate and timely manner

Utilize multiple systems to respond to, troubleshoot and document customer inquiries including Google Suite

Other duties and projects as assigned by Manager

Qualification

Customer serviceHealthcare experienceBilingual (English/Spanish)Medical Assistant experiencePharmacy technician experienceGoogle SuiteInterpersonal communicationOrganizational skills