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GXO Logistics, Inc. · 16 hours ago

Senior Account Manager - 3PL Operations

Lebanon, IN

Full-time

Onsite

Senior Level

6+ years exp

GXO Logistics, Inc. is a leading provider of cutting-edge supply chain solutions. They are seeking a Senior Account Manager for 3PL Operations to manage account relationships, ensure positive outcomes for customers, and support day-to-day account activities.

LogisticsSupply Chain Management

Responsibilities

Build and grow excellent customer relationships through shared goals, exceptional performance, open and direct communications, problem solving and collaboration

Cultivate new opportunities with customers to diversify and expand our core business

Handle account administrative activities such as collecting account information, maintaining operational dashboards and systems (e.g. Salesforce, BI dashboards, Excel files, etc.)

Host internal and external conference calls in support of account-related needs

Support RFQ responses and develop material for pursuits

Manage special projects and customer ad hoc requests

Partner with operations leaders to develop and implement customer-facing, consequential solutions that drive strong value for our customers

Communicate with senior account leadership to develop and implement selected courses of action

Lead advanced planning of renewals while identifying additional business to bring into scope; identify upselling opportunities to drive incremental revenue growth in the account

Qualification

Account managementCustomer relationship managementSupply chain experienceLean improvementMS Office proficiencyProject managementCommunication skillsTime management skills

Required

Bachelor's degree or equivalent related work or military experience

6 years of account management experience in supply chain, distribution or warehousing

Solid customer relationship management experience and skills

Preferred

10 years of progressive experience in supply chain account management, with a background in warehousing, transportation, retail or E-Commerce

Experience leading value stream assessments and Lean improvement events (Kaizen events)

Availability to work during peak shipping seasons and holidays

General knowledge of warehouse operations, safety, HR, productivity rates, inventory management, Lean thinking, etc

Strong verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience

Strong project management and time management skills with the ability to multi-task and manage customer expectations

Proficiency with MS Office and conference call platforms