Kelly · 11 hours ago
Customer Service Representative
East Syracuse, NY
Full-time
Onsite
New Grad, Entry Level
$18/hr - $18/hrKelly is a staffing company dedicated to providing opportunities for career growth. They are seeking a Customer Service Representative to assist customers with service and support issues, resolve problems, and ensure high levels of customer satisfaction and retention.
OutsourcingProfessional Services
No H1B
Responsibilities
Assists customers telephonically and non-telephonically with service and support issues
Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention
Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives
Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Luxottica Retail expectations
Use courteous and professional communication
Work effectively as a team player
Deliver win-win resolutions for customer issues
Creates a win-win resolution to problems
Qualification
Required
Ability to produce quality and professional written correspondence with customers
Ability to demonstrate and perform basic math
Customer service orientation
Intermediate PC skills; familiarity with Windows, Microsoft Office, internet browsers
Commitment to providing resolution to customer issues on the first contact
Strong English comprehension and a good command of grammar
Preferred
High School or equivalent is preferred but not REQUIRED
Benefits
Medical
Dental
Vision
Telemedicine
Term life
Whole life
Accident insurance
Critical illness
A legal plan
Short-term disability
Retirement savings plan
Service bonus
Holiday pay plans (earn up to eight paid holidays per benefit year)
Transit spending account
Paid sick leave under the applicable state or local plan
Company
Kelly
We’ve been helping organizations find the people they need longer than any other company in the world.
Founded in 1946
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Chris Layden
Chief Executive Officer
N
Nicholas Zuhlke
Vice President, Controller, and Chief Accounting Officer
Recent News
Kelly Services, Inc.
2025-11-08
2025-11-08
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