Infrastructure Service Delivery Analyst jobs in United States
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Health Care Service Corporation ยท 3 days ago

Infrastructure Service Delivery Analyst

positionRichardson, TX
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
money$62K/yr - $136K/yr
date2+ years exp

Health Care Service Corporation is a purpose-driven company that invests in the professional development of its employees. The Infrastructure Service Delivery Analyst is responsible for building and supporting monitoring solutions, ensuring high availability and performance of services, and collaborating with development and operations teams.

Health InsuranceInsurance
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Growth OpportunitiesbadNo H1Bnote

Responsibilities

Building and supporting observability, monitoring and alerting solutions within the Medicare Technology Operations domain and the systems they interact with
Work closely with the development and operations teams to build and maintain robust monitoring that will ensure the high availability and optimal performance of enterprise level services
Monitoring, troubleshooting, and resolving any issues that arise
Implementing automation and improvement initiatives to optimize system performance

Qualification

ITIL v3 frameworkMonitoring toolsInfrastructure technologiesCloud services (AWS/Azure)Scripting languagesCustomer service orientedContinuous improvementProblem-solvingCollaboration skillsAdaptability

Required

Bachelor degree and 2 years in Information Technology OR Technical Certification and/or College Courses and 4 year Information Technology experience OR 6 years Information Technology experience
Knowledge of ITIL v3 framework
Knowledge of ITSM systems
Knowledge of all Infrastructure technologies, including monitoring and event management technologies
Experience with monitoring and logging tools such as Dynatrace, Splunk, Prometheus, or Grafana
Experience with Compute, DBMS, Storage, Middleware, including Server, OS, Virtualization, and Container technologies
Excellent communication and collaboration skills to work effectively with cross-functional teams
Strong problem-solving and troubleshooting experience, with the ability to analyze and resolve complex technical issues
Supplier management
Infrastructure domain knowledge
Continuous improvement
Incident management
Knowledge of required technologies (incl 3rd party solutions)
Problem Management / RCA
Customer service oriented
Adaptability and ability to introduce / manage change
Drive conflict management in high pressure situations
Performance / metrics-driven decision making

Preferred

Knowledge of containerization technologies (Docker, Kubernetes) and orchestration tools
Experience with cloud native services (AWS and/or Azure) and related observability patterns
Familiarity with continuous integration/continuous deployment (CI/CD) pipelines
Proficiency in scripting languages such as Python, Shell, or Perl a plus

Company

Health Care Service Corporation

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Health Care Service Corporation is a customer-owned health insurance company.
dateFounded in 1936
location
Chicago, Illinois, USA
people-size10001+ employees
web-link
https://www.hcsc.com

Funding

Current Stage
Late Stage

Leadership Team

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Manika Turnbull
Senior Vice President & Chief Human Resources Officer
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Recent News

PharmiWeb
AM Best Affirms Credit Ratings of Health Care Service Corporation Group Members and Health Care Service Corp Medicare & Supplemental Group Members
2026-01-16
Morningstar.com
Blue Cross and Blue Shield of Texas Continues Offering Qualified Health Plans to Meet Members' Health Needs During Open Enrollment
2025-11-01
PR Newswire
Blue Cross and Blue Shield of Oklahoma Continues Offering Qualified Health Plans for the 2026 Individual Marketplace Enrollment Period
2025-11-01
Company data provided by crunchbase