The Cape Cod Five Cents Savings Bank · 23 hours ago
Banking Center Manager - Dennis
Dennis, MA
Full-time
Onsite
Mid, Senior Level
4+ years expThe Cape Cod Five Cents Savings Bank is seeking a Banking Center Manager to lead a Banking Center with a focus on providing exceptional customer service, business development, and community relations. The role involves managing staff, achieving growth goals, and ensuring operational efficiencies within the Banking Center.
BankingLendingWealth Management
Responsibilities
Actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services
Clearly communicates productivity and performance standards to all branch personnel
Ensures effective communication to staff and implementation of all policies and procedures
Plays a positive role in the development and growth of staff
Responsible for managing employee performance including ongoing performance feedback and preparation of appropriate documentation
Interviews and selects candidates for employment
Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations
Adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position
Engages in leading and inspiring the Banking Center team in delivering exceptional customer service and financial guidance to customers
Develops staff in role of trusted financial advisor
Follows the Cape Cod 5 customer service standards to ensure the Banking Center team provides outstanding service to all new, existing and potential customers
Resolves complex internal and external issues in a timely manner
Establishes and meets business development goals for the Banking Center in line with the organization’s corporate goals
Focuses on developing commercial and retail prospects and building on existing customer relationships
Actively participates in centers of influence such as chambers of commerce and business and industry associations. Regularly attends organizations’ meetings and develops/builds a referral and potential customer network
Participates in civic and community organizations that benefit the local communities
Ensures that the physical control and daily accounting of cash, checks, and other items of value is properly administered
Ensures satisfactory audit results through compliance with established policies and procedures
Identifies areas for improved workflow efficiencies
Maintains proper Banking Center security
Responsible for the day to day appearance and maintenance of the Banking Center
Participates in establishing and managing the Banking Center budget
Completes specialized training courses and certifications as assigned and within allotted timeframes
Qualification
Required
Four or more years management experience and proven leadership capabilities required, including minimum of two years retail banking management
Thorough knowledge of Bank products and services
Consumer and small business lending origination experience required
Excellent business development, customer service, and problem solving skills
Effective training, coaching and mentoring skills
Commitment to continuing education
Ability to analyze and interpret general business periodicals, professional journals, and technical procedures
Ability to resolve complex problems
Computer literate, ability to quickly learn, promote and train to new programs and channels (mobile, digital, online)
Ability to work a flexible schedule, including early mornings, evenings, and Saturdays at the Banking Center and community events
Must have cyber security awareness to protect the digital environment, the Bank, and customers
Preferred
Bachelor's degree preferred, or combination of secondary education and four years of progressive retail banking experience
National Mortgage Licensing System (NMLS) registration
Notary Public
Medallion Signature Guarantee
Company
The Cape Cod Five Cents Savings Bank
Cape Cod 5 is a community bank with over $5.7 billion in assets committed to supporting its customers wherever they are – in the world and on their life journey – through its full-service digital offerings or in person at one of its locations throughout Cape Cod, Nantucket, Martha’s Vineyard and Southeastern Massachusetts.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$50M2020-11-04Debt Financing· $50M
Leadership Team
Dorothy A. Savarese
Founder, Chair and Chief Executive Officer
Recent News
2024-05-23
Company data provided by crunchbase