Jobs via Dice ยท 1 day ago
IT Support Specialist
Santa Ana, CA
Full-time
Hybrid
Mid Level
$25/hr - $40/hr
3+ years expTEKsystems is a leading provider of business and technology services, and they are seeking an IT Support Specialist to provide technical support and maintenance for end user devices in manufacturing environments. The role involves troubleshooting, installation, configuration, and user training for various technologies, ensuring a seamless user experience across multiple sites.
Computer Software
Responsibilities
Provide technical support and troubleshooting for end user devices including personal computers, laptops, mobile devices, and tablets
Install, configure, and maintain printers, scanners, and multifunction devices
Support and troubleshoot conference room equipment including video conferencing systems, displays, and audio equipment
Perform device setup, configuration, and deployment for new employees and equipment refresh cycles
Assist end users with software installations, updates, and application issues
Provide on-site and remote technical support to resolve hardware and software problems
Train end-users on device usage, software applications, and best practices
Document support activities, maintain device inventory, and generate reports on support metrics and device performance
Ability to travel up to 25% to different manufacturing plants for on-site support and installations
Qualification
Required
3-5 years experience Running and Supporting Plant /manufacturing Facilities End user technology- Windows, mac, Printers, Mobile devices IOS/Android
Printer and Scanner Installation, Configuration, troubleshooting
Conference Room Technology- Teams, Zoom WebeX - AV support
Remote Support Tools and ticketing systems
Basic Active Directory and Group Policy software deployment
3+ years of experience in end user support, help desk, or desktop support
Strong knowledge of Windows and Mac operating systems, mobile device management (iOS/Android)
Experience with printer and scanner installation, configuration, and troubleshooting
Knowledge of conference room technologies including video conferencing platforms (Teams, Zoom, WebEx)
Experience with device imaging, deployment, and configuration management tools
Understanding of Active Directory, Group Policy, and enterprise software deployment
Proficiency in remote support tools and ticketing systems
Strong customer service orientation with excellent interpersonal skills
End User Device Support: The ability to troubleshoot, configure, and maintain personal computers, mobile devices, tablets, and peripherals
Customer Service: The ability to provide excellent support and assistance to end users with patience, empathy, and clear communication
Hardware Troubleshooting: The ability to diagnose and resolve hardware issues with computers, printers, scanners, and conference room equipment
Mobile Device Management: Knowledge of managing and supporting mobile devices including deployment, security, and application management
Printer/Scanner Support: The ability to install, configure, troubleshoot, and maintain printing and scanning devices
Conference Room Technology: Support and troubleshooting of video conferencing systems, displays, and audio equipment
Technical Documentation: The ability to create clear user guides, troubleshooting procedures, and support documentation
Remote Support Tools: Proficiency in using remote desktop and support applications to assist end users
Support, Troubleshooting, Customer service
Wintel, Servers Network basics
Intermediate Level
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
Jobs via Dice
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Funding
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