Communications Manager / Analyst jobs in United States
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B9 · 19 hours ago

Communications Manager / Analyst

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level

B9 is looking for a data-driven Communications Manager / Analyst to own the performance of customer communications across email, SMS, and push notifications. The role involves designing communication strategies, running A/B tests, and building performance dashboards to influence core business metrics such as dormant client reactivation and user retention.

Information Technology
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H1B Sponsor Likelynote

Responsibilities

Track and report efficiency of each communication channel: email, SMS, push
Build automated dashboards showing delivery, open, click, conversion, and downstream behavioral metrics
Identify under-performing segments and propose optimization actions
Design, run, and analyze A/B tests, multivariate tests, and holdout experiments
Validate hypotheses aimed at improving reactivation, engagement, and product adoption
Develop clear test documentation: purpose, audience, expected outcomes, statistical thresholds, results interpretation
Focus on communication-driven KPIs:
Dormant client reactivation rate
Overall retention & churn reduction
Penetration and usage of core B9 products
Translate data insights into actionable lifecycle strategies (triggered flows, reminders, nudges, win-back campaigns)
Be able to work directly with raw data (SQL, Python, Sheets, etc.) without relying on analysts
Build integrated views combining comms performance with customer behavior data
Partner with Data Team on enrichment logic and experiment-tracking frameworks

Qualification

A/B testingSQLData analysisLifecycle communicationsCommunication toolsAnalytical skillsQuantitative backgroundScripting (Python/R)

Required

Strong analytical and quantitative background; ability to work with raw datasets independently
Hands-on experience with A/B testing, experiment design, and statistical interpretation
Proficiency with SQL and data-querying tools; comfort with spreadsheets and BI dashboards
Experience managing lifecycle communications across email, SMS, and push
Ability to synthesize insights and convert them into clear, actionable optimizations

Preferred

Experience in fintech, banking, credit, EWA, or consumer financial services
Familiarity with communication tools such as SendGrid, Braze, Iterable, Klaviyo, or similar
Understanding of customer-lifecycle metrics, retention funnels, and behavioral segmentation
Basic scripting (Python/R) for experiment automation or custom analysis

Benefits

Health benefits
Remote-friendly within the U.S. and flexible time off (FTO)
Clear opportunities for growth and career development
A high-growth, mission-driven culture where your work has visible impact

Company

B9

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B9 runs a payroll disbursement platform enabling on-demand pay for working Americans
dateFounded in 2021
location
Miami, Florida, USA
people-size51-200 employees
web-link
https://bnine.com

H1B Sponsorship

B9 has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2022 (2)

Funding

Current Stage
Growth Stage
Total Funding
$11.15M
Key Investors
Sky Light InvestSergio Terentev
2022-07-29Seed· $2.6M
2022-01-30Seed· $0.5M
2021-10-12Seed· $5M

Leadership Team

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Mikhail Matveev
Chief Data Officer & Chief Technology Officer
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Recent News

skylightinvest.ae
FinTech Startup B9 Raises $2.6M in Seed+ Round Led by Sky Light Invest, Mbanq & Founders of Wrike
2024-11-29
Company data provided by crunchbase