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Kelley Drye & Warren LLP · 17 hours ago

Information Technology Support Specialist

NYC Metro Area

Full-time

Onsite

Mid Level

$85K/yr - $100K/yr

3+ years exp

Kelley Drye & Warren LLP is a powerhouse firm seeking an Information Technology Support Specialist based in their New York office. The role involves providing technical assistance to attorneys and staff, managing hardware and software support, and resolving issues in collaboration with IT engineers.

Legal

Culture & Values

H1B Sponsor Likely

Hiring Manager

Janet Luce

Responsibilities

Configure desktops, laptops, displays, printers, telephones, and mobile devices (e.g., iPhone, iPad)

Provide support for all desktop applications / work with engineers when needed for resolution

Utilize the firm’s support ticketing system to create, update, and close out requests

Provide courteous and timely assistance for service tickets that the firm’s third-party Helpdesk has escalated

Provide technical support for conference room setups and video conference meetings

Assist with projects such as replacing hardware, application testing, configuration changes, and other improvements

Flexibility to work outside of regular business hours when needed. (e.g., office power maintenance, time-sensitive projects)

PC imaging, equipment setups, and quality assurance testing

Assist with keeping the inventory database up to date

Ability to remotely assist personnel working from home or in another KDW office

Other duties as required

Qualification

Desktop support experienceMS Office proficiencyMicrosoft WindowsIOS supportIntune MDMServiceNowLitera Product suiteNetDocumentsTeamsZoomCrestronCustomer service orientationMulti-taskingInterpersonal skillsAttention to detail

Required

Three or more years of relevant work experience in a desktop support role

Strong proficiency in MS Office applications, Microsoft Windows, iOS, as well as other legal industry technology, tools, and applications

Ability to thrive in a fast-paced environment, effectively multi-task with excellent follow up and attention to detail is required

Excellent interpersonal skills for interaction with all levels of the firm

Must be customer service oriented, detailed, and motivated to help with day-to-day support needs and share ideas on how to improve current procedures

Preferred

Bachelor's degree is a plus

Experience with Intune MDM, ServiceNow, Duo, Litera Product suite (NDT, Create, Compare, Check), NetDocuments, Teams, Zoom, and Crestron (video conferencing equipment) is a plus

Company

Kelley Drye & Warren LLP

Kelley Drye is an AmLaw 200 law firm of more than 350 lawyers and other professionals practicing in New York, NY; Washington, D.C.; Chicago, IL; Houston, TX, Los Angeles, CA; San Diego, CA; Parsippany, NJ; and Stamford, CT.

Founded in 1836

New York, New York, USA

501-1000 employees

http://www.kelleydrye.com

H1B Sponsorship

Kelley Drye & Warren LLP has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (2)