ALTEN · 3 months ago
IT/AV Support Specialist
Boston, MA
Full-time
Onsite
Entry, Mid Level
2+ years expALTEN is a company seeking an IT/AV Support Specialist for a long-term contract role with potential for full-time employment. The role involves providing technology support for faculty, staff, and students, managing AV systems, and ensuring effective communication regarding technology use across campuses.
Information Technology
Responsibilities
Coordinate setup, maintain, and track all technology equipment on the Seattle campus. Manage asset disposition of old equipment. Assist in troubleshooting Tier II and Tier III issues and notification of enterprise problems at the San Jose campus
Help oversee campus technology including Internet, phone, digital signs, etc
Support all AV troubleshooting to include videoconferencing and audioconferencing room systems, projectors, digital screens, and other related equipment
Manage Husky ID Card machine, updates, and equipment upgrades
Thoroughly document all work completed in the enterprise ticketing system, ServiceNow
Overall Classroom support including assisting faculty and students with accessing applications and Northeastern wired and wireless networks
Setup and support of classroom technology, select teaching software and events
Manage employee and student (Papercut) printers on campus, warranties, updates, upgrades, and supplies, including leased MFDs
Provide faculty and staff with 1st and 2nd technology support, which includes: troubleshooting operating systems, applications, and network issues, answering questions regarding application use, and the installation of software
Champion and train on new and existing IT systems
Provide support for global campus faculty/staff requests via email, Teams, or phone
Setup, maintain, and track all faculty/staff technology on the Seattle campus, including computers, cellphones, iPads, printers and other
Image/reimage all campus computers, install updates and software
Advise faculty and staff on best practices, university policies, and process improvement
Develop and nurture relationships with faculty and staff to encourage technology use
Champion and train on new regional IT systems
Actively promote global security awareness program
Act as central point of contact for Information security incidents or compliance alerts
Provide feedback to ITS-OIS staff on information security improvements
Ensure that internal information security measures take into consideration any unique data or research needs of the represented global campus location
Aid in the selection and development of improved security solutions and services
Serve as representatives on the Information Security Committee
Periodically reporting campus security status and compliance with relevant policies and standards
Be knowledgeable of information security best practices, trends, and relevant frameworks in accordance with applicable NEU policies, programs, technical standards, and initiatives. NIST 800-171
Discovery, scoping, implementation, and management for campus specific software solutions
Administration of Global IT managed enterprise systems including user creation, license number compliance, and consultation on using additional features
Ensuring best practice utilization by working with end users
Vendor management for Global IT SaaS products
Technology evaluation, consultation, project participation, and implementation. This entails project roll out including documentation, self-service, Service Desk, troubleshooting, analyzing initial feedback, and proactively analyzing effect of implementation on user community and environment from the Customer Services perspective
Initiate cross-departmental communication concerning current and future technology use, encourage exploration of technology options
Participate in planning and execution of support for special events
Train customers to operate and integrate technology equipment
Analyze new technologies and provide recommendations for further analysis and impact
Qualification
Required
The ideal candidate should have a Bachelor's degree in a technology related field and possess 2 – 4 years of experience
Experience supporting connectivity, AV, personal computers, OS X and Windows desktops and laptops in an enterprise environment
Experience with support software such as SharePoint, and Microsoft Outlook and other Microsoft applications as well as a portfolio of software applications for both personal productivity and collaboration
ITIL, Mac, and Microsoft product certifications are a plus
A passion for providing an excellent end user experience is required
The position requires a logical and structured approach to troubleshooting and decision making with an emphasis on superior customer service
Familiarity with service desk applications and/or incident management environments desired
Excellent interpersonal, communication, and organizational skills are required
A flexible schedule is a must as the work hours may include days in addition to evenings, holidays, and weekends
Preferred
Be knowledgeable of information security best practices, trends, and relevant frameworks in accordance with applicable NEU policies, programs, technical standards, and initiatives. An example framework is NIST 800-171
Previous experience with supporting technology in an academic setting is a plus
Company
ALTEN
Alten is high-technology consulting and engineering group. The group's services are supplied to technical departments.
10001+ employees
H1B Sponsorship
ALTEN has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (89)
2023 (76)
2022 (64)
2021 (80)
2020 (69)
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-04-01IPO
Leadership Team
Lesly Mouchnino
UX Designer
Recent News
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2025-09-26
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2025-09-12
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