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Carnival Corporation · 21 hours ago

Coordinator, Global Gaming Workforce Planning

Miami, FL

Full-time

Hybrid

Entry Level

1+ years exp

Carnival Corporation is the world’s largest leisure travel company, and they are seeking a Workforce Planning Coordinator within Global Gaming HR Operations. This role involves supporting the alignment of talent and operational needs across teams, collaborating closely with various departments to ensure accurate workforce planning and scheduling.

LeisureTourismTravel

Responsibilities

Prepare and update crew schedules in alignment with operational needs and manning requirements

Maintain accurate records in HR systems (e.g., CPS) and support data entry for workforce planning tools

Monitor scheduling conflicts and escalate discrepancies to the supervisor

Schedule casino crew, taking into consideration their personal requests

Schedule newly hired casino crew by following suggestion given by the talent acquisition

Collaborate with the Operations & Marketing teams on Special projects/events/ dry docks. Thoroughly assess project requirements and ensure crew scheduling is effectively aligned to meet those needs

Assist with developing workforce planning efforts that are aligned with long-term staffing objectives in support of business plan and operational needs

Support the collection and consolidation of workforce data for reporting and analysis

Coordinate with HR Services, Talent Acquisition, and Brand teams to ensure timely staffing actions

Assist in tracking attrition, contract expirations, and onboarding timelines

Provide strategic recommendations to decision-makers in operations and HR on staffing needs and crew movement

Identify course of action or make recommendations relating to staffing deviations based on observations (Crew requests, Schedule Adjustments, Skill changes)

Generate reports and summaries to support workforce planning decisions

Maintain documentation of scheduling processes and standard operating procedures

Support compliance by ensuring crew schedules are aligned with internal policies and regulatory requirements

Respond to inquiries from internal stakeholders regarding scheduling and workforce data

Participate in team meetings and contribute to process improvement discussions

Provide administrative support for workforce planning projects and initiatives

Liaise with Shipboard Management, Port Agents, Manning Agents and internal business partners in order to make necessary arrangements for embarking/debarking crew

Provide exemplary customer service while handling employee requests and questions

Ensure timely distribution and reporting of crew assignments and relevant files to internal and external business/brand partners

Apply workforce planning tools such as Tableau, CPS, and Excel to leverage data visualization in scheduling accuracy

Assist in testing new system features or updates and provide feedback to improve tool functionality

Help maintain data integrity across platforms by performing regular audits and validations

Ensure accurate system updates, prepare ad hoc reports as requested by Management

Qualification

Workforce planning experienceScheduling experienceData analysisMicrosoft ExcelCrew management systemsAnalytical thinkingAttention to detailOrganizational skillsProblem solvingCollaboration skills

Required

Associate degree

Proficiency in Microsoft Excel, analytical thinking, and familiarity with crew management systems

Strong attention to detail and organizational skills

1+ year of forecasting or scheduling experience

Preferred

2–3 years of workforce planning experience, especially in demand planning and scheduling environments

Working experience within cruise or general travel related industry preferred

Benefits

Cost-effective medical, dental and vision plans

Employee Assistance Program and other mental health resources

Additional programs include company paid term life insurance and disability coverage

401(k) plan that includes a company match

Employee Stock Purchase plan

Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.

Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.

Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.

Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends

Personal and professional learning and development resources including tuition reimbursement

On-site Fitness center at our Miami campus